Facilities Helpdesk Administrator

JD Sports Fashion Plc; England; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join JD Sports as a Facilities Helpdesk Administrator in Wigan, where you'll coordinate maintenance and support club operations in a fast-growing gym chain. This role includes ensuring service efficiency and managing communication with teams and suppliers, making it pivotal to JD Gyms' success. Enjoy outstanding benefits such as a discretionary bonus, gym membership, and opportunities for personal development in a vibrant workplace.

Benefits

Discretionary Annual Bonus

Incremental Holiday Allowance

Staff Discount on purchases

Exclusive Colleague Bike Discount

Gym membership

Personal development opportunities

Access to Apprenticeships

Qualifications

• Strong organisation and administrative skills.
• Excellent communication skills across all levels.
• Computer literate with proficiency in Word, Excel, Access.

Responsibilities

• Coordinate maintenance, invoice reconciliation, and service provider liaison.
• Support club operations and manage general enquiries.
• Drive continuous improvement and maintain databases.

Skills

Organisation

Communication

Computer Literacy

Tools

Word

Excel

Access Databases

Job description

Want to work for JD Gyms? Of course you do! We are an exciting, award winning gym chain that is quickly expanding across the UK and taking the sector by storm.

We invest in fitting out our clubs to create top quality, stylish environments for our members. Excellent class timetables and robust on the ground teams are a key part in delivering our outstanding fitness offering, so we are always on the lookout for fresh talent.

Reporting to the Helpdesk Manager, as a Facilities Helpdesk Administrator you will be responsible for coordinating maintenance, liaising with club teams, service providers and suppliers for the JD Gyms Estate

• Job Title – Facilities Helpdesk Administrator - JD Gyms
• Location – Wigan
• Working hours – Monday to Friday, 9:00am to 5:00pm.

Role Responsibilities:

Financial/ Commercial -
• Co-ordination of purchase ordering for minor capital works, reactive maintenance and planned maintenance.
• Invoice reconciliation, aiding resolution to invoice disputes and invoice recording.
• Support the Property function to ensure efficiency of service and continuous improvement with all 3rd Party contractors
• Liaise with our insurers re claims, including responding to correspondence and other information.
• Liaise with our Landlords re disputes, including responding to correspondence and other information.
• Co-ordination of purchase ordering for capital projects, invoice reconciliation & recording.
• Co-ordination of supplier agreements as requested by line managers.

Strategic & Operational -
• Co-ordination of general enquiries into the Property department
• Departmental administration to include database management, invoice procedure, meeting and team movements, monitoring updating, and publishing records, and coordination of supplier agreements.
• Liaise with Preferred contractors to assist in co-ordinating reactive and planned maintenance activities and minor capital works.
• Liaise with Clubs and internal departments to provide a professional and efficient service.

• Co-ordination of our internal regional maintenance operatives
• Provide any other administration duties as required ref holiday cover.
• Support clubs with O.O.H emergencies on a rota basis

People & Development -
• Supporting the team as required.
• Helping team to hit deadlines for reporting.
• Support the Property Functions and assist in promoting the highest standards that are enforced and maintained throughout the company.

Customer & Culture -
• Drive culture of continuous improvement in systems and process
• Challenge where you see that systems and process do not achieve JD Standards.
• Respond to written correspondence and phone calls from Clubs and external parties.

Systems & Proccess -
• Make use of available systems to maximise team effectiveness
• Maintain all databases and logging systems
• Develop and manage new reports as required


What We're Looking For:
• Computer Literate, typing ability and knowledge of Word, Excel and Access Databases
• Strong Organisation and administrative skills
• Ability to prioritize
• Excellent communication skills
• Confident communicator at all levels

Benefits
We know our employees work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits:

• Discretionary Annual Bonus
• Incremental Holiday Allowance
• Staff Discount on qualifying purchases across Group retail stores and online
• Exclusive Colleague Bike Discount scheme
• Gym membership
• Personal development opportunities to learn and develop at work
• Access to Apprenticeships and accredited qualifications

Interested?

If you are interested in this position, then press the Apply Now button.

Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don't hear back within two weeks of your application, please consider your application to have been unsuccessful on this occasion

Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager.

Thank you again for your time.

We know our colleagues work tirelessly to make JD Gyms the success it is today and in turn, we offer them some amazing benefits including staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work.