Facilities Helpdesk Administrator

JD GROUP; Bury; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading company as a Facilities Helpdesk Administrator for the JD Gyms estate. You will be responsible for coordinating maintenance tasks, liaising with contractors, and managing administrative functions. The role offers opportunities for personal development and includes additional benefits such as gym membership and staff discounts.

Benefits

Competitive salary

Discretionary annual bonus

Incremental holiday allowance

Staff discount across retail stores and online

Colleague bike discount scheme

Gym membership

Personal development opportunities

Qualifications

• Proficient in Word, Excel, and Access databases.
• Strong organizational and administrative skills required.
• Ability to prioritize tasks effectively.

Responsibilities

• Coordinate maintenance and support for JD Gyms estate.
• Handle invoice reconciliation and supplier agreements.
• Manage departmental administration including databases and records.

Skills

Computer literacy

Organizational skills

Communication skills

Prioritization

Job description

Reporting to the Helpdesk Manager, as a Facilities Helpdesk Administrator you will be responsible for coordinating maintenance, liaising with club teams, service providers, and suppliers for the JD Gyms Estate.

Job Details

• Job Title: Facilities Helpdesk Administrator - JD Gyms
• Location: Wigan
• Working hours: Monday to Friday, 9:00am to 5:00pm

Role Responsibilities

Financial/Commercial

• Coordinate purchase ordering for minor capital works, reactive maintenance, and planned maintenance.
• Invoice reconciliation, resolving disputes, and recording.
• Support the Property function to ensure service efficiency and continuous improvement with 3rd party contractors.
• Liaise with insurers and landlords regarding claims and disputes.
• Coordinate supplier agreements as requested by line managers.

Strategic & Operational

• Handle general enquiries into the Property department.
• Manage departmental administration, including database management, invoice procedures, meetings, and records.
• Coordinate reactive and planned maintenance activities with preferred contractors.
• Assist clubs and internal departments to provide professional service.
• Coordinate regional maintenance operatives and support clubs with emergencies on a rota basis.

People & Development

• Support the team to meet deadlines and promote high standards.

Customer & Culture

• Promote continuous improvement in systems and processes.
• Respond to correspondence from clubs and external parties.

Systems & Processes

• Utilize systems to maximize team effectiveness.
• Maintain databases and develop reports as needed.

Candidate Requirements

• Computer literacy with Word, Excel, and Access databases.
• Strong organizational and administrative skills.
• Ability to prioritize tasks effectively.
• Excellent and confident communication skills at all levels.

Benefits

• Competitive salary
• Discretionary annual bonus
• Incremental holiday allowance
• Staff discount across retail stores and online
• Colleague bike discount scheme
• Gym membership
• Personal development opportunities, including apprenticeships and qualifications

If interested, please click the Apply Now button. Due to high application volumes, if you do not hear within two weeks, consider your application unsuccessful. Shortlisted candidates will be contacted for interviews. Thank you for your interest.