Facilities Helpdesk Admin

hays-gcj-v4-pd-online; London; On-site; GBP 33,000; Full time

Job summary

A prominent higher education institution in London is seeking a Facilities Helpdesk Admin to join their facilities team on a permanent basis. The role involves coordinating helpdesk operations, ensuring service requests are managed efficiently, and supporting the maintenance team. Ideal candidates will bring experience from a facilities environment and have strong administrative and communication skills. Attractive benefits and a competitive salary are offered within a supportive team environment.

Benefits

27 days annual leave plus extended holiday leave

Wellbeing pot for various benefits (e.g., dental)

Good pension scheme

Joining an established team

Qualifications

• Experience working within a building maintenance environment.
• Several years of experience in a busy environment with multiple managers.

Responsibilities

• Coordinate the day-to-day operations of the estates helpdesk.
• Ensure job requests are logged and actioned according to SLA agreements.
• Support the estates helpdesk manager and maintenance team.

Skills

Good communication skills

Strong administrative experience

Ability to engage with stakeholders

Tools

CAFM systems

Job description

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Our Client

Our client was established in 1964. They are a higher education institute seeking a Facilities Helpdesk Admin to join their facilities team on a permanent basis.

Your new role

As a Helpdesk Admin, you will be responsible for the day-to-day coordination of the estates helpdesk. Your duties include ensuring job requests for all service teams—maintenance, porters, post room, cleaning, catering, fitness centre, and security—are logged and actioned according to SLA agreements. You will provide comprehensive support to the estates helpdesk manager and maintenance team. The role includes KPIs to meet alongside daily responsibilities.

What you'll need to succeed

To succeed in this role, you should have relevant experience in a facilities environment, ideally within a corporate setting. The requirements include:

• Experience working within a building maintenance environment
• Experience with CAFM systems and helpdesk teams
• Good communication skills and the ability to engage with various stakeholders
• Strong administrative experience
• Several years of experience working in a busy environment with multiple managers

What you'll get in return

If successful, you will be offered a permanent contract with an international facilities firm at their corporate office in the City of London. Benefits include:

• £33,000 salary
• 27 days annual leave plus extended holiday leave
• Wellbeing pot for various benefits (e.g., dental)
• Good pension scheme
• Joining an established team