Facilities Coordinator - Tower Place

CBRE; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global real estate services firm in London is looking for a Facilities Coordinator to support the Senior Facilities Manager. You will handle customer service inquiries, monitor site activities, and ensure compliance with health and safety standards. The ideal candidate will demonstrate strong communication skills, problem-solving abilities, and adaptability to effectively manage workload and support the team.

Qualifications

• Understanding of property management and legislation.
• Ability to manage workload effectively.
• Strong knowledge of Health and Safety policies.

Responsibilities

• Monitor all activities relating to the site.
• Liaise with tenants and address operational queries.
• Conduct meter readings and maintain records.

Skills

Customer service excellence

Problem-solving skills

Communication skills

Adaptability

Teamwork

Tools

Word

Excel

Meridian system

Job description

Facilities Coordinator - Tower Place

Job ID

193333

Posted

23-Jul-2025

Service line

Advisory Segment

Role type

Full-time

Areas of Interest

Facilities Management

Location(s)

London - England - United Kingdom of Great Britain and Northern Ireland

Facilities Coordinator

Role Purpose

Provide professional support to the Senior Facilities Manager. Provide customer service on facilities management issues raised. Troubleshoot problems and advise on the appropriate action.

Role Specific Particulars

The property is alarge mixed used (retail and office)premises located in the City of London. The successful candidate will be part of a site team of two and will be an essential asset to the property, colleagues, clients and occupiers.

Key Responsibilities

• To monitor all activities relating to the site(s), reporting and taking action as appropriate.

• To comply with Health and Safety on site, maintaining records, using the Meridian system, and involvement with contractor management as appropriate.

• To conduct meter readings within all required buildings.

• To respond to requests for maintenance / technical assistance in person, via telephone and electronically.

• To research questions and solutions using available information resources, advising the Building Manager/SFM the appropriate actions.

• To identify and escalate situations requiring urgent attention.

• Route issues and requests to the correct resource, track progress and document resolutions

• To liaise with tenants and deal with any operational queries they might have.

• To work in conjunction with the SFM ensuring a PPM and repair programme is in place.

• To manage work programmes on site in conjunction with the RFM, acting as the liaison point for all parties involved.

• To manage the P2P (Purchase to Pay) system and respond to any related queries or requests as appropriate.

• To integrate financial data (such as quotations and purchase orders) with the specific maintenance tasks.

• Prepare activity reports and provide statistical data to the Building Manager to inform operational strategy.

• Any other duties as directed by your Line Manager.

Person Specification/Requirements

• Understand how the industry and stakeholders function, and the range of services available to clients.

• Constantly updating knowledge of legislation relating to property management.

• Develop an understanding of how to build and maintain client, supplier and customer relationships.

• Understanding of key issues to be noted on property inspections.

• Understand and use industry/specific IT applications.

• Understand the principles of service charges.

• Understand the principles of contract law.

• Understand how property is constructed and how plant works; working knowledge of fundamental building operations, relevant hard and soft services knowledge.

• Know and be able to apply legislation and policies relating to Health and Safety.

• Know and be able to apply legislation and policies relating to Environmental protection.

• Understand insurance relating to buildings and the FSA regulations.

• Understand and apply all procedures relating to work activities.

• Contributes to team business plan/strategy.

• Able to plan and manage own workload.

• Able to work as part of a team, supporting colleagues.

• Able to use IT software such as Word, Excel, and databases.

• Oriented towards providing excellence in customer services.

• Can demonstrate adaptability and attention to detail, with strong problem analysis and problem-solving skills.

• Willing to learn and expand the processes of the helpdesk function as the role progresses.

• Be able to communicate effectively verbally and in writing.

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)