Facilities Coordinator

ASM Global Europe; Manchester; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading company in venue management seeks a Facilities Coordinator in Manchester to enhance service delivery through effective CAFM management. This role involves maintaining compliance, supporting maintenance services, and fostering stakeholder relationships, offering an opportunity to contribute to the dynamic entertainment industry.

Benefits

Discounted tickets

25 days annual leave

Life Assurance

Pension contribution

Healthshield for unexpected costs

Employee Assistance Programme

Eye care vouchers

Cycle to Work scheme

Employee Referral Scheme

Qualifications

• Experience in a CAFM system and facilities management required.
• Ability to manage multiple priorities and communicate effectively.
• Good understanding of procurement systems is desirable.

Responsibilities

• Administer the Estates Helpdesk and manage scheduling within CAFM.
• Track compliance and maintain records for services.
• Liaise with contractors and clients to ensure smooth operations.

Skills

Communication

Organizational skills

Attention to detail

Interpersonal skills

Tools

CAFM system

Microsoft Office 365

Job description

About LEGENDS & ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centres and theatres.

Our organisation is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

The Venue

The AO Arena has welcomed over 30million guests and thousands of World-renowned artists since opening its doors in 1997. It has played a vital role in shaping Manchester’s music scene and has supported artists from back-rooms to main stage. With its £50million redevelopment, the new look AO Arena will attract more artists and more fans, for many years to come.

About the Role

As part of our ambitious growth strategy, including acquiring and developing new clients and venues across Europe, this role ensures the Estates Department meets service level agreements while delivering a first-class service to internal and external customers. The Facilities Coordinator will ensure that the Facilities Management Department meets service level agreements and maximises business opportunities whist delivering a modern first-class service to our customers.

Supporting live entertainment and events, you will play a key role in enhancing the experience of artists, promoters, and guests at our UK venues. Your responsibilities include managing the Computer Aided Facilities Management System (CAFM) compliance and safety led service, supporting the Estates Hub’s Planned & Reactive Maintenance Service, and assisting the CAFM & Procurement Manager with data analysis, maintenance, compliance data and reporting to inform asset management decisions.

Building strong relationships with internal and external stakeholders—including venue operations, finance teams, and maintenance staff—you will provide essential administrative support to the European Estates team.

This role will be based in our estates office in the AO Arena

What we can offer

Hosting events is what we do best, and we want our People to experience that too- enjoy access to discounted tickets to unleash your superfan for all your favourites.

You will work hard at ASM, but you will be rewarded with lots of time to relax and rest with 25 days annual leave

We understand that you have a life outside of work and want to ensure that your loved ones will always be taken care of whilst you’re contributing to our success with our Life Assurance policy.

A healthy contribution of % Pension so that your golden years are spent ticking off the items on your bucket list.

Got a dental bill? Need to book a counselling session? Or even help with Physio costs? With the support of Healthshield; ASM will support with these unexpected costs. For you and any children.

We understand that from time to time you might need a bit of support to get you back to feeling your best, so we have teamed up with AXA Health to provide our people with an Employee Assistance Programme (EAP) to support mental health in the workplace.

We are visionaries: both physically and metaphorically! When you join ASM you will be entitled to eye care vouchers and a contribution towards any glasses you require.

Pedal your way to a greener, healthier commute—join our Cycle to Work scheme and turn every ride into a win for you and the planet

Great people know great people! Refer a friend through our Employee Referral Scheme and get rewarded for helping us build an amazing team

Key Responsibilities:

• Administration of the Estates Helpdesk, logging and scheduling works within the CAFM system for our direct contracts
  
• Assist with data collation for the CAFM system and update as required
  
• Identify/Report any issues with the CAFM system to ensure maximum availability & proactive development to promote a best-in-class solution
  
• Communicate with clients to ensure they receive proactive updates on issues raised via the helpdesk
  
• Contractor liaison including organising site visits with careful consideration given to venue events, collation of required health & safety, specialist service documentation and certification
  
• Maintain compliance & service records within CAFM & Sharepoint
  
• Administration of procurement activities including raising and issuing of supplier purchase orders & new supplier onboarding
  
• Preparation & Submission of quotations for Clients
  
• Track & manage rechargeable works
  
• Assist the CAFM & Procurement Manager with Service Level Agreement, Compliance, Asset & Procurement reporting

We are looking for someone with:

• Experience working with a CAFM system and Helpdesk is required.
  
• Previous roles within an Estates/FM environment required with a good understanding of general facilities terminology
  
• Well organised, attention to detail & taking ownership of all high priority jobs raised.
  
• Excellent communication skills both written and verbal.
  
• Ability to interact and interface with clients regarding any queries or issues, handling any customer complaints in line with our policies and procedures
  
• Knowledge of procurement systems and tendering procedures desirable.
  
• Experience of producing reports from CAFM systems and client portals desirable.
  
• Good working knowledge of Microsoft Office 365 applications including Microsoft Teams
  
• Ability to work on own initiative and as a part of a team is essential and on your own initiative

Recruitment Process Outlined:

• 1^st Stage-Meeting with Talent Team
• 2^nd Stage-Meeting with Head of Estates

Inclusive Workplace

At ASM Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one.

We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements.

If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.

If you are interested in applying, we encourage you to submit your application as soon as possible to ensure it is considered. We will continue to review applications on a rolling basis and may close the advert before the closing date.