Facilities Coordinator

JLL; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

JLL is looking for a Facilities Coordinator in Birmingham to enhance client workplace experiences through effective communication and exceptional customer service. This role requires proactive management of client inquiries, facility issues, and collaboration with various teams to ensure a safe and efficient workspace.

Qualifications

• Strong communication skills, both verbal and written.
• Experience in facilities/property management required.
• Professional efficiency with Microsoft Office and CAFM Systems.

Responsibilities

• Point of contact for client enquiries and facilities issues.
• Conduct daily site walks and ensure issue resolution.
• Liaise with colleagues and vendors to support workspace functionality.

Skills

Communication

Stakeholder Management

Organizational Skills

Education

Experience in Facilities/Property Management or a related field

Tools

Microsoft Office

CAFM Systems

Job description

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

As part of our FM team reporting into the Facilities Manager, we are looking to recruit a facilities co-ordinator whose focus will be on delivering exceptional workplace experience through face-to-face engagement, proactive communication, and exceptional customer service.

What your day will look like:

In this role you will be the first line ‘go-to-person’ for all facilities related matters and an integral part of the Workplace team. Your key responsibilities will be :

• The first point of contact for all client enquiries and facilities issues, tactfully and confidently setting expectations.
• Work in partnership with Facilities Floor Ambassadors to deliver an exceptional client experience.
• Ensure issues highlighted through routine site inspections or customer complaints are logged on the CAFM system and resolved in a timely manner.
• Conduct daily site walks to ensure flawless execution, look out for defects and remediate any dangerous conditions immediately by raising facilities tickets.
• Be proactive in finding opportunities for improvement within the workspace.
• Ensure JLL CAFM system is checked daily and ensure all issues are completed within the defined Service Level Agreements (SLAs).
• Liaise and work collaboratively with colleagues (FM, Engineering, Cleaning & Front of House) and other vendors to support the functionality of the workspace.
• Monitor, rectify and report Health & Safety near hits and incidents.
• Co-ordinate vendors, ensuring all JLL H&S guidelines and processes are adhered to.
• Ensure prompt and accurate processing of purchase orders and invoice submissions on both JLL and Client financial management platforms.

Required Qualifications, Skills, and Experience

• Strong and excellent communication skills, both verbal and written.
• Solid stakeholder management and organisation skills.
• Experience facilities/property management, or a related field required.
• Professional efficiency with Microsoft Office and CAFM Systems.
• Sound knowledge of Health and Safety requirements within FM.

This job description sets out key elements and responsibilities of the role, but it is not intended to be exhaustive and does not constitute a contractual document. Duties may be changed to meet changing needs or circumstances.

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

#LI-JA1

Location:

On-site –Birmingham, GBR

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Facilities Coordinator

What this job involves

As part of our FM team reporting into the Facilities Manager, we are looking to recruit a facilities co-ordinator whose focus will be on delivering exceptional workplace experience through face-to-face engagement, proactive communication, and exceptional customer service.

What your day will look like:

In this role you will be the first line ‘go-to-person’ for all facilities related matters and an integral part of the Workplace team. Your key responsibilities will be :

The first point of contact for all client enquiries and facilities issues, tactfully and confidently setting expectations.

Work in partnership with Facilities Floor Ambassadors to deliver an exceptional client experience.

Ensure issues highlighted through routine site inspections or customer complaints are logged on the CAFM system and resolved in a timely manner.

Conduct daily site walks to ensure flawless execution, look out for defects and remediate any dangerous conditions immediately by raising facilities tickets.

Be proactive in finding opportunities for improvement within the workspace.

Ensure JLL CAFM system is checked daily and ensure all issues are completed within the defined Service Level Agreements (SLAs).

Liaise and work collaboratively with colleagues (FM, Engineering, Cleaning & Front of House) and other vendors to support the functionality of the workspace.

Monitor, rectify and report Health & Safety near hits and incidents.

Co-ordinate vendors, ensuring all JLL H&S guidelines and processes are adhered to.

Ensure prompt and accurate processing of purchase orders and invoice submissions on both JLL and Client financial management platforms.

Required Qualifications, Skills, and Experience

Strong and excellent communication skills, both verbal and written.

Solid stakeholder management and organisation skills.

Experience facilities/property management, or a related field required.

Professional efficiency with Microsoft Office and CAFM Systems.

Sound knowledge of Health and Safety requirements within FM.

Experience in managing vendors.

IOSH or IWFM qualifications desirable.

This job description sets out key elements and responsibilities of the role, but it is not intended to be exhaustive and does not constitute a contractual document. Duties may be changed to meet changing needs or circumstances.

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

#LI-JA1

Location:

On-site –Birmingham, GBR

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call [phone] to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Created on 30/06/2025 by TN United Kingdom