Facilities – Co-ordinator Birmingham

PRS LTD; Birmingham; On-site; GBP 60,000 - 80,000; Part time

Job summary

A facilities management company in Birmingham seeks a Facilities Assistant to ensure cleanliness, maintain meeting room standards, and provide excellent customer support. Candidates should be proactive problem solvers with strong communication skills. This temporary role requires 37.5 hours of work per week, with an hourly pay of £12.60.

Qualifications

• Strong ability to build trust and rapport with customers.
• Able to handle sensitive situations and diverse personalities with discretion.
• Resourceful and practical, able to fix minor issues directly.

Responsibilities

• Maintain cleanliness and functionality of meeting rooms.
• Conduct floor walks and ensure all areas meet required standards.
• Log and follow through on facilities and IT issues.

Skills

Excellent customer service skills

Good professional communications skills verbal and written

Good active listening skills

Able to manage multiple tasks

Proactively looks for issues to resolve

Job description

Job Overview

Role: Facilities Assistant
Location: Birmingham
Type: Temporary
Pay: £12.60 per hour
Hours: Monday to Friday 37.5 hours per week

Job Specification

• Keeping a tracker of escalated issues
• Chasing up on work orders
• Keeping meeting rooms tidy
• Conduct floor walks to ensure all areas are clean, tidy, and meet the required standards
• Oversee meeting room standards, ensuring cleanliness, proper setup, and basic functionality of IT equipment
• Conduct frequent audits to ensure all workstation equipment and furniture are in place, functioning correctly, and meet the required standards
• Maintain a visible and accessible presence both in person and online by e-mail and CAFM calls logged
• Address minor issues (e.g., cleanliness, tidiness) immediately and directly
• Log and follow through on more complex facilities and IT issues to ensure positive resolution
• Ensure consumable items in print areas, stationery cupboards, and kitchenettes are restocked from supplies provided by the Buyer
• Engage with cleaning, maintenance, and IT teams to maintain standards and promptly resolve issues. Record issues on CAFM or other systems to maintain audit trail
• Assist with on-site workspace information and tasks for new starters and leavers, including office familiarisation, health and safety, and locker management
• Monitor and report on floor and meeting room occupancy, utilization, and environmental factors using monitoring tools supplied by the Buyer
• Assist on site facilities team with any ad-hoc requests and assistance

Required Skills

• Excellent customer service skills
• Good professional communications skills verbal and written
• Good active listening skills to capture feedback and understand root causes of issues
• An ability to build trust and rapport with customers
• Take pride and responsibility for the workplace they are responsible for
• Able to handle sensitive situations and diverse personalities with discretion
• Proactively looks for issues to resolve and ways to help
• Remains calm, positive, and professional under pressure or when dealing with challenging requests
• Keen Eye for the detail of the workplace
• Able to manage multiple tasks
• Resourceful and practical, able to fix minor issues directly or call on others when needed
• Builds relationships with other teams
• Works collaboratively with other to share best practices and standardise processes

Desirable Experience

• Experience in managing meeting rooms and facility operations
• Handling a wide variety of requests under pressure
• Working in a customer-facing environment which was service orientated and problem-resolution under pressure
• Ability to manage spaces and keep them clean and tidy
• Experience in inventory management
• Direct customer engagement