Facilities & Client Services Coordinator

Anabas (UK 2) Ltd; Greater London; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

33 days annual leave

Employee Assistance Programme

Cycle to Work scheme

Training and development opportunities

Aviva Digital GP service

Job summary

Anabas is seeking a proactive Client Service Coordinator to join our White City, London site. In this full-time role you will handle front-of-house duties, visitor management, reception, and coordinate with on-site engineers, facilities and contractors to ensure a seamless client experience.

The ideal candidate will have strong communication, excellent organisational skills, and be proficient with Microsoft Office and CAFM systems.

Qualifications

• Previous office experience in a similar role.
• Strong communication skills, able to manage customer expectations.
• Excellent organisational skills with the ability to prioritise effectively.
• Confident IT user (Microsoft Office, CAFM systems, or similar).

Responsibilities

• Managing high levels of incoming calls via Teams and emails, in line with contractual SLAs.
• Planning and coordinating internal events and coordinating with external hospitality vendors.
• Logging client requests on QFM and ensuring correct SLA assignment.
• Collaborating with engineers, facilities teams and contractors to schedule work and update records.
• Ordering materials and equipment to support day-to-day operations.
• Preparing and submitting quotations and managing purchase orders in SAGE.
• Creating client and internal reports in QFM with data accuracy.
• Assisting with contractor documentation and site attendance coordination.
• Maintaining communication with the central helpdesk and on-site teams.
• Meeting and greeting visitors and managing on-site reception.
• Monthly reporting on statutory and mandatory PPM compliance.

Skills

Communication

Organisation

Customer service

Team player

Tools

QFM

SAGE

Office 365

Microsoft Office

Job description

Anabas is seeking a proactive Client Service Coordinator to join our White City, London site. In this full-time role you will handle front-of-house duties, visitor management, reception, and coordinate with on-site engineers, facilities and contractors to ensure a seamless client experience.

The ideal candidate will have strong communication, excellent organisational skills, and be proficient with Microsoft Office and CAFM systems.