Facilities Assistant-Sheffield

CMS; Sheffield; On-site; GBP 20,000 - 30,000; Full time

Job summary

CMS is seeking an experienced Facilities Assistant to support operations in their Sheffield office. This role involves daily tasks related to facilities management, ensuring a safe and efficient environment. The ideal candidate will exhibit strong problem-solving skills, good communication, and a customer service-oriented approach, while also enjoying a range of company benefits and a supportive culture.

Benefits

Competitive basic salary

Flexible, hybrid working policy

Generous bonus scheme

Up to 25 days holiday

Private medical insurance

Enhanced parental leave

Qualifications

• Willingness to learn new things with enthusiasm.
• Ability to work on own initiative with a proactive attitude.
• Strong attention to detail and ability to prioritise work.

Responsibilities

• Contribute to a high-quality service for clients and visitors.
• Monitor progress of contractors and liaison for service delivery.
• Assist with emergency procedures and workplace safety.

Skills

Good communication skills

Good practical aptitude

Problem solving skills

Customer service orientation

Flexibility

Education

A good standard of general education, including Maths and English

Tools

Microsoft applications

Job description

CMS is looking for an experienced Facilities Assistant in our Sheffield office.

About us

CMS is a Future Facing firm with more than 80 offices in over 45 countries and 5,800+ lawyers worldwide. We combine deep local market understanding with a global perspective. We are passionate about building strong relationships with our clients, our people, and the communities we work in.

We take a bold, dynamic, and agile approach to ensure our clients are able to face the future with confidence. We are driven by emerging technologies such as generative AI and readily embrace the possibilities it opens up for developing new and better ways of working. Our aim is to inspire, impact and support our clients and our people, helping them to maximize their potential and thrive.

About the role

JOB PURPOSE:

To help deliver the day-to-day tasks of a diverse Facilities Service.
Tasks to include but not limited to the following:
• basic maintenance & fabric tasks
• front of house/reception services
• basic H&S matters

The role is supported and managed by the One North Facilities Manager and the Assistant Facilities Manager.

KEY RELATIONSHIPS:

Facilities Manager One North, Assistant Facilities Manager, Landlord, Contractors, Building Facilities Manager, IT Team, Partners and other Business Services departments.

MAIN DUTIES:
• Contribute to the provision of a high-quality service and environment for both clients and visitors
• Shared monitoring of the One North Facilities Helpdesk inbox, providing a timely response to all queries raised
• Build awareness of service delivery targets via SLA and KPI’s
• Liaise with contractors carrying out works, understand the task and monitor progress
• A variety of basic maintenance and fabric tasks e.g. desk moves, recording tap temperatures and low usage outlet flushing
• Contribute to the provision of a safe workplace by proactively monitoring the office environment, reporting issues to team and raising jobs with FM provider
• Become familiar with emergency evacuation procedure and contribute to annual drills
• Keep updated on HSE legislation and policies
• Work with Client Services team on meeting room setups, understanding capacity and styles available
• Carry out daily AV checks in meeting rooms
• Greeting internal and external visitors as required
• Adhere to security procedures for visitors and clients including access passes. Record and track these to uphold security procedures.

Please be aware that this list is not exhaustive, and you will be expected to comply with any reasonable ad hoc duties and requests.

About you

A willingness to learn new things
• Good communication skills
• Good practical aptitude, matched with enthusiasm and a desire to solve problems
• Understanding the right questions to ask to gather information, teamed with the ability to consider a problem and suggest practical solutions
• A team player
• Customer Service oriented with a ‘can do’ attitude

SKILLS:
• A basic understanding of all Microsoft applications is desirable
• Ability to work on own initiative with a proactive attitude while maintaining standards under pressure
• Well organised, able to plan and prioritise work, with strong attention to detail
• The ability to listen, question and interpret information to understand requirements
• Problem solving skills and the ability to suggest and deliver creative/innovative solutions
• Excellent verbal and written communication skills
• Able to build strong relationships with key stakeholders e.g. landlord, contractors, internal staff, other Facilities teams when required
• Flexibility to support outside usual hours if required

EXPERIENCE AND QUALIFICATIONS:

• A good standard of general education, including Maths and English
• Knowledge of Customer Service principles

What’s in it for you?

We want to reward you today and help you plan for tomorrow. We appreciate that everyone is different, therefore we have designed a benefits system that offers choice and flexibility based on individual needs and lifestyles. To name a few, these include:

• Competitive basic salary (reviewed annually)
• Flexible, hybrid working policy
• Generous bonus scheme
• Up to 25 days holiday (rising to 28 days with service)
• Holiday exchange scheme
• Private medical insurance
• Enhanced parental leave
• Reasonable adjustments and accommodation for disabled talent in accordance with the Equality Act 2010.

If you would like to read more information regarding our range of benefits, please visit our Rewards & Benefits page on our website.

Equal opportunities

At CMS, we place diversity and inclusion at the centre of our culture and the heart of our organisation. As a firm we recognise, celebrate, and embrace the diverse talent our society has to offer because we know that to solve big problems, we need the best and brightest minds available to us. In support of this goal, we commit to actively breaking down barriers which stand in the way of those from diverse backgrounds and play our part in levelling the playing field.

As a Future Facing Firm, we strongly believe that a career in law should be open to people from all walks of life, because not only does diversity of thought and experience make our firm a stronger and more sustainable business, but it also makes it a more rewarding place to work.

When recruiting, we prioritise attracting talented people and we actively promote a flexible working environment which enables all our team members to thrive. If you see a role you are interested in, but don’t feel you meet 100% of the criteria we encourage you to still consider making an application. We also welcome applications from those who may be looking to return to the workforce after a career break.

We are proud to say our leadership in creating an inclusive working culture has been celebrated and recognised externally, including being listed for a number of years in the Times Top 50 Employers for Women and the Social Mobility Index.

We are a Level 2 Disability Confident Employer, and we actively encourage applications from people with disabilities, whether visible or invisible. We are committed to promoting equality of opportunity throughout our recruitment process and in every element of the employee life cycle. If you require assistance, or if you would like to discuss any accessibility requirements or adjustments as part of the recruitment process, please contact a member of the Talent Acquisition team at [e-mail] who will be happy to support you.

Ready to apply? Here are the next steps.

We look forward to receiving your application online via theCMS careers site. Please contact our Talent Acquisition team if you have any questions.

Please note that we have a preferred agency panel in place. Only applications submitted via the portal at the point of instruction will be accepted.

#LI-TBC