Facilities Assistant at University of Arts London (UAL)

Working Men's College; Stratford-upon-Avon; On-site; GBP 20,000 - 30,000; Full time

Job summary

An innovative educational institution is seeking a Facilities Assistant to join their Estates Department. This role involves ensuring a secure and well-maintained environment for staff and students while delivering exceptional customer service. Responsibilities include performing premises audits, managing deliveries, and providing first-line access control. The ideal candidate will possess strong customer service skills, manual handling experience, and proficiency in IT applications. Join a vibrant community dedicated to fostering creativity and inclusivity while making a positive impact on the educational experience.

Qualifications

• Experience in customer-facing roles with a focus on service delivery.
• Trained first-aider with SIA accreditation preferred.

Responsibilities

• Deliver customer-focused facilities support and premises services.
• Conduct daily premises audits, manage deliveries, and greet visitors.

Skills

Customer service

Manual handling

First Aid

SIA accreditation

IT skills (MS Office, Email, Internet)

Education

First Aid certification

SIA license training

Tools

MS Office

Job description

Facilities Assistant at University of Arts London (UAL)

University of the Arts London (UAL) are currently recruiting for Facilities Assistants across our Estates Portfolio.

• London College of Fashion (Stratford)
• London College of Communication (Elephant & Castle)
• Chelsea College of Arts (Millbank)

As part of the Estates Department, Facilities Assistants Team you will use your skills to deliver a range of customer-focused facilities support and premises services to ensure a secure, well maintained and friendly environment for staff, students and visitors. This will include opening and closing arrangements for one or more properties, daily premises audits/inspections, a range of porterage duties, regular site cleaning, and the processing of all incoming and outgoing deliveries, mail sorting, franking and delivery duties. You will provide a first-line access control/security presence at specified properties, ensuring the safe access and egress of authorized staff, students, visitors and contractors. You will also be required to meet and greet all visitors in a courteous and professional manner, dealing with inquiries as appropriate, alerting hosts of their visitors and/or directing visitors to venues as appropriate.

You will be required to undertake First Aider duties and certified training will be provided along with SIA license training.

The post holder will be required to work as part of the Estates wide operational staff on a roster and may be required at short notice to meet unexpected operational demand to move between properties on the same day.

The post holder will be required to work to the following shift pattern –

• Early Shift 07:00 – 15:00 (2 weeks)
• Late Shift 14:00 – 22:00 (2 weeks)
• Work one Saturday every 3 weeks

The London College of Fashion (Stratford) is open 7 days and therefore has a separate shift pattern of 5 days over a 7 day week, across a 4 week cycle as set out below.

• Week (1) 07:00 – 15:00
• Week (2) 07:00 – 15:00
• Week (3) 10:00 – 18:00
• Week (4) 14:30 – 22:00

The shift pattern includes x2 Saturdays and x1 Sunday over the 4 week cycle.

About you

With demonstrable knowledge of working within a customer facing environment delivering services that include portering, security, mail-handling, event support, service operations and ideally, you are a trained first-aider with SIA accreditation.

Experienced at manual handling and ‘goods inward’ operations – you are punctual, conscientious, courteous and customer-focused, displaying a professional approach at all times. You are competent in IT programmes such as MS Office, Email and Internet to enable best use of available information and communications as necessary for the post. You also have experience of conveying information accurately as well as collaborating effectively in line with team objectives. Crucially you contribute to the improvement of standards by having accurate and up-to-date knowledge of services available in your own and related areas of work, ensuring that the experience of each customer is positive and satisfactory.

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

Our culture

We are a global University, welcoming over 22,000 students and 6,000 staff from 130 countries. We aim to be a university where people can be themselves and feel supported to reach their full potential. That’s why we are proud to be members of the Race Equality Charter (REC) and Business Disability Forum, are a Disability Confident Scheme Committed and Living Wage employer and maintain our status as a Stonewall Diversity Champion.

Application process

We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.

If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours’ notice. If you have any general questions or have accessibility needs, please refer to our Contact us page.

Candidates are advised to submit applications early.