Facilities Assistant

National Trust; Wakefield; On-site; GBP 10,000 - 40,000; Part time

Job summary

A heritage conservation organization is seeking a Facilities Assistant to maintain the condition of its properties and deliver top-notch visitor experiences. Your tasks will involve cleaning facilities, performing light maintenance, and engaging with the public. This role offers various working hours across two contract types with benefits like a pension scheme and flexible working.

Benefits

Substantial pension scheme

Free entry to National Trust places

Rental deposit loan scheme

Flexible working

Holiday allowance up to 32 days

Responsibilities

• Assist with daily presentation and maintenance of buildings and outdoor spaces.
• Perform cleaning and minor maintenance tasks to keep facilities in good order.
• Engage with visitors to provide excellent customer service.

Skills

Customer service focus

Team player

Adaptability

Well-organised

Willingness to learn

Job description

Summary

• INTERNAL APPLICANTS ONLY

This role is all about using your practical skills and attention to detail to look after a place that people love. We're looking for a Facilities Assistant at Nostell Priory to help keep the whole place in good condition and running smoothly for all the people who visit.

Hours : This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in equal instalments over the contract. Includes some weekends and bank holidays.

2 roles available :

• 1- 780 hours across the year, average of 15 hours per week. Permanent contract.
• 2- 286 hours across the contract, average of 11 hours per week. Fixed term contract for 6 months.

Salary : £12.25 an hour

Interview date : Thursday 14th August

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it’s like to work here

This 18th century Palladian house is set within 300-acres of parkland. The ambitious team are focused on making Nostell Priory one of Yorkshire’s most high profile visitor attractions and are looking for creative hard‑working people who will bring ideas and energy to the property. The property is situated a short distance from bustling Wakefield, meaning the property offers a rare opportunity to work in the country, but live in the city.

What you’ll be doing

You’ll help with the day-to-day presentation of the National Trust’s buildings and outdoor spaces. You’ll be turning your hand to all sorts of cleaning and minor bits of maintenance, making sure that all our facilities are kept in good working order. You'll also be asked to help with some manual work such as unloading deliveries.

Duties such as cleaning the visitor facilities, sweeping and litter‑picking, both inside and outdoors form a core part of this role. You’ll be aiming for the highest standards of customer service everywhere you look after, and this includes speaking to people as they visit and helping them with any queries. You might also get involved with general maintenance work and helping other teams if they need extra support.

You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

Who we're looking for

• Focused on giving great service to everyone you meet
• A team player, but also happy to work on your own initiative
• Well‑organised and adaptable
• Willing to learn new skills
• Comfortable working in flexible and adaptable way

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% of basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places