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Facilities Assistant

Mitie

United Kingdom

On-site

GBP 20,000 - 25,000

Full time

Yesterday
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Job summary

A leading tech company in the United Kingdom is seeking a Facilities Assistant to support workplace management tasks at their offices. This role requires excellent customer service aptitude, proactive problem solving, and familiarity with facilities management. Responsibilities include customer interactions, maintaining cleanliness, and assisting with administrative tasks. The company offers a supportive environment and beneficial employee programs.

Benefits

Flexible lifestyle benefits
Financial wellbeing schemes
Employee recognition programs

Qualifications

  • Self-motivated and enthusiastic team player.
  • Experience in facilities management or similar roles.
  • Ability to resolve issues proactively.

Responsibilities

  • Ensure 5-star customer service in allocated areas.
  • Perform daily floor checks and maintenance.
  • Manage the mail service effectively.

Skills

Customer service
Communication
Problem-solving
Knowledge of CAFM systems
Familiarity with Google G-Suite

Education

Vocational qualifications in customer service

Tools

Maximo
Google G-Suite

Job description

Google DeepMind

Join us and help deliver the exceptional, every day.
Job Overview

In a truly multi-skilled role, we have combined facets from various traditional service lines into one team. This role undertakes tasks such as meeting room set-up and AV support, porterage, light handyman duties, mailroom support, and helpdesk. Facilities assistants are the boots on the ground, the eyes and ears of our delivery, and the first point of contact for our customers. They are an intrinsic part of the workplace experience within Google DeepMind offices, the go-to people when you need something done or help with anything workplace-related.

Trained to provide cover for other areas of the client-facing team, such as reception and housekeeping, to really drive the one-team culture across the whole property and workplace team. The key to the success of this role is that they will take accountability for any task they identify or receive. Facilities assistants ensure tasks are completed in a timely fashion and, more importantly, will liaise with the affected Google DeepMind building users to ensure the whole experience is well managed and a truly positive experience. In an active and busy role, the facilities assistants are at the forefront of many customer activities.

Main Duties
  1. Own and take responsibility for allocated floor areas and ensure that 5-star customer service is experienced by all.
  2. Be the first point of contact for building occupants.
  3. Build relationships with all levels of users and be visible to all.
  4. Ensure compliance with health and safety, environmental procedures, and site rules.
  5. Report faults and issues to relevant service partners.
  6. Monitor multifunctional devices, micro kitchens, and stationery hubs.
  7. Support building users with meeting room technology through regular checks.
  8. Conduct daily floor checks and basic maintenance tasks.
  9. Assist with administration duties, including basic finance and permit-to-work management.
  10. Complete regular audits.
  11. Manage the mail service, including couriers, Royal Mail, and internal post.
  12. Maintain a clean, tidy, and presentable office and meeting environment.
What We Are Looking For

A self-motivated, enthusiastic team player who proactively supports the customer and delivers exemplary service. Someone willing to get involved and resolve issues firsthand. Knowledge of Maximo or similar CAFM systems, experience in planning roles using business systems and Google G-Suite, and knowledge of hard services and facilities management sectors are desirable. Educational and vocational qualifications aligned with customer service roles are also preferred.

Benefits

Our market-leading offering includes virtual GP access, financial wellbeing schemes, flexible lifestyle benefits via Choices, high street discounts, cycle-to-work schemes, life cover, enhanced pension contributions, share plans, employee recognition programs, and extensive training and development opportunities.

Since 1987, Mitie has been a leader in facilities management, employing 68,000 people globally, serving clients in banking, government, hospitals, and schools. Join our Mitie team and be part of a diverse, inclusive environment that values your growth.

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