Facilities Assistant

Serco; Sutton Coldfield; On-site; GBP 10,000 - 20,000; Part time

Job summary

A leading company in the leisure sector is looking for a passionate Facilities Assistant to ensure smooth operations at a community center. This varied role includes managing customer interactions, maintaining cleanliness, and promoting safety standards, offering an engaging work environment with excellent development opportunities. Applicants should be dedicated to providing outstanding service and demonstrating strong communication skills.

Benefits

Free gym membership for you and a family member

Safeguarding training and DBS checks

Development opportunities through our Aquatic Training Academy

6% employer-matched pension contribution

Annual leave plus public holidays

Life assurance up to 2x salary

Qualifications

• Passionate and enthusiastic about providing excellent service.
• Demonstrates excellent customer care skills.
• Health and Safety awareness, particularly in manual handling.

Responsibilities

• Assisting the Duty Manager in activities setup and maintenance.
• Promoting good customer relations and handling inquiries.
• Ensuring cleanliness and safety of facilities.

Skills

Excellent face-to-face customer care

Health and Safety awareness

Communication skills

Ability to work under stress

Commitment to Continuous Professional Development (CPD)

Job description

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Working Hours: 0.5 hours per week covering late & weekend shifts

Here at Birmingham Community Leisure Trust, our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services, we are looking to recruit a Facilities Assistant to join the centre.

In this role, you will assist the Duty Manager with setting up and setting down centre activities, provide quality customer service, promote products and services, and ensure the smooth operation of activities inside and outside the centre grounds.

Your responsibilities include:

• Dealing with general enquiries and promoting good customer relations.
• Restocking vending machines and maintaining cleanliness standards.
• Assisting in marketing efforts by displaying promotional materials effectively.
• Following all Health and Safety procedures.
• Maintaining full product knowledge and advising customers.
• Adopting a proactive approach to service improvement.
• Supervising customers to ensure proper use of facilities.
• Applying good housekeeping principles to reduce utility consumption and carbon footprint.
• Monitoring facilities and reporting defects.
• Following SSOW, manual handling, and risk assessments for setup tasks.
• Performing other duties as assigned by the Duty Manager.

We offer a safe, fun, and professional working environment with excellent development opportunities. Benefits include free gym membership for you and a family member across our leisure centres, the largest in Birmingham.

Serco manages these facilities on behalf of the Trust.

About You

The ideal candidate is passionate, enthusiastic, and committed to providing excellent service. You should demonstrate:

• Excellent face-to-face customer care and communication skills.
• Ability to work effectively under stress.
• Health and Safety awareness, especially in manual handling.
• Commitment to Continuous Professional Development (CPD).

If you meet these criteria and seek a challenging, varied role, please apply today.

Why Serco

Working in leisure allows you to play a vital role in community health and safety, with opportunities for career progression and personal development.

Our staff are dedicated to providing exceptional service and take pride in their work.

What we offer

• Free membership and discounted use of facilities and classes.
• Safeguarding training and DBS checks.
• Development opportunities through our Aquatic Training Academy.
• 6% employer-matched pension contribution.
• Annual leave plus public holidays.
• Life assurance up to 2x salary.

Serco manages recruitment and employment on behalf of the Trust. We are committed to equal opportunities. For additional queries or requirements, contact the Recruitment Team. A DBS check will be conducted where appropriate.