Facilities Assistant

We Manage Jobs(WMJobs); Royal Leamington Spa; On-site; GBP 24,000 - 25,000; Full time

Job summary

An established industry player is seeking a Facilities Assistant to join their team. This role involves ensuring the smooth operation of prestigious venues, providing exceptional customer service, and maintaining a safe and welcoming environment. The ideal candidate will possess strong problem-solving skills, a flexible approach to work hours, and the ability to handle physically demanding tasks. Join a supportive organization that values work-life balance and offers opportunities for personal and professional growth. If you're passionate about delivering high-quality service and thrive in a dynamic setting, this is the perfect opportunity for you.

Qualifications

• Highly motivated individual with excellent customer service skills.
• Ability to remain calm under stress and problem solve effectively.

Responsibilities

• Assist with day-to-day operations ensuring safety and cleanliness.
• Maintain excellent relationships with customers and act as the point of contact.
• Help with equipment setup and ensure deliveries are managed.

Skills

Customer Service Skills

Attention to Detail

Problem Solving

Flexibility

Job description

Place, Arts and Economy
Facilities Assistant
£24,404 - £24,790 per annum plus 1% Unsocial Hours Enhancement
37 hours per week
2 x Permanent Post

Here at Warwick District Council, we pride ourselves on the fact that we offer you a great place to work.

We achieve our goals by recruiting and retaining motivated, empowered and flexible staff. We are committed to training and development, and we encourage a healthy work-life balance.

We offer the rewards and benefits that make it a great place to work.

People like you

We offer a wide range of career opportunities at every level of the organisation. From apprenticeships to senior management, permanent to fixed term contracts or part-time working, we have something for everyone.

The Facilities Team operates across three high prestige buildings in Leamington Spa town centre: The Royal Spa Centre, The Royal Pump Rooms and Leamington Spa Town Hall. We cover a wide range of duties that include face-to-face customer service, seating and format changes for shows and events, setting up AV equipment for council meetings, and post-event and pre-event cleaning. We regularly deal with a broad spectrum of customers including the general public, councillors, contractors, artists and visiting companies.

We are looking for a highly motivated individual with excellent customer service skills and attention to detail. They must be able to offer a good degree of flexibility in terms of availability as there are occasionally unsociable hours associated with the work. The work can also be physically demanding so a degree of fitness is also essential. We are looking for someone with a good can-do attitude who can problem solve and remain calm when under stress.

Responsibilities:

1. To assist with the day-to-day operation of the Royal Spa Centre, Royal Pump Rooms and Town Hall, ensuring that they are always safe, clean, and customer-focused.
2. To carry out the duties of a porter, helping to move equipment and furniture, assist with auditorium format changes, room set-ups, and prepare event requirements, including AV and recording equipment.
3. To ensure that deliveries and mail to the buildings are accepted, recorded and that the relevant individual receives it.
4. To maintain excellent relationships with our customers, acting as the initial point of contact and welcoming the public, visiting companies, tenants, Councillors, WDC staff, and contractors into our buildings.
5. To ensure that visitors are signed-in, briefed with relevant health and safety/housekeeping information, provided with their requirements, and monitored.
6. To deal with enquiries and ensure that positive relationships are maintained, always providing the highest standard of customer care.

This post is based at our offices within Warwick District and is not suitable for home or hybrid working.

If you have any questions or wish to have an informal discussion, please contact Stephen Blake by email [e-mail]

This is a re-advertisement - previous applicants need not apply.

Closing date: 28th April 2025

Interview date: 6th and 7th May 2025