Facilities Assistant

Salisbury Group; Oxford; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading facilities management provider near Oxford is seeking a Facilities Assistant to ensure the delivery and performance of services on contract. Responsibilities include managing daily tasks, supporting engineers, and maintaining service quality. The ideal candidate has strong customer service experience and familiarity with modern office systems. This role offers a dynamic work environment.

Qualifications

• Previous experience in multi-discipline building services delivery.
• Experience in a customer facing environment.
• Good understanding of H&S site rules and management systems.

Responsibilities

• Ensure focus on customer services and measure service quality.
• Provide porterage and stores service across site.
• Receive and action daily reactive work requests using Planon.

Skills

Customer service experience

Interpersonal skills

Understanding of modern office software

Education

GCSE in English and Maths or equivalent

Tools

Planon

CAFM system on Android tablets

Job description

About The Role

Atlas Workplace Servicesare looking for an Facilities Assistant to join our team near Oxford.

As the Facilities Assistant you will be responsible for ensuring delivery and performance of facilities services on the Infineum contract. Continuous improvement to achieve output driven specifications in line with KPI’s and SLA’s.

The individual will assist in the delivery of the clients primary function within the Laboratory environment by supplying the team with functional critical items. they will also provide support to the Hard services engineers primarily the fabric engineer.

Principle Duties and Responsibilities

• Ensuring the highest focus on Customer Services and assisting with the measurement of service as required.
  
• Provide a porterage and stores service, including but not limited to the collection and delivery of parcels, packages and goods around site.
  
• Completing and collating paperwork as required ensuring compliance to the document management process.
  
• Receive and action daily reactive work requests using the Planon mobile app to proactively manage workload in line with contract performance KPI/SLA’s.
  
• Completion of general maintenance tasks, item movements, painting and decorating, alongside many other general works requested by the management team and Infineum colleagues.
  
• Providing service within the Laboratories including but not limited to movements and cleaning of glassware.
  
• Providing a laundry service including but not limited to the collection and delivery of lab coats.
  
• Assisting with conference and meeting room set ups, furniture layouts and movements across site.
  
• Ensuring waste management processes and procedures are adhered to including the movement of rubbish to correct designated areas.
• Compliance to all other relevant processes.
  
• Ensure that sufficient quality standards are always maintained.
  
• Ensure any repairs noticed during duties are reported to the Helpdesk.
  
• Ensure adequate stock of equipment is available and where necessary requests for replenishments are submitted to line manager in a timely manner.
  
• Ensure adequate and timely responses to incidents and changes in customer requirements.
  
• Take personal ownership of the standard of work you deliver - ensuring exceptional service to the customer.
  
• Carry out all reasonable requests as directed by Atlas management.
  
• This job description is not an exhaustive list of responsibilities to be undertaken by the post holder and you may be required to carry out other duties, which are felt to be reasonable and commensurate with the post.

About You

Minimum Qualifications, Certifications and Training required

• GCSE in English and Maths or equivalent
  

Essential Knowledge, Skills and Experience for this role

• Previous experience within similar environment involved in multi discipline building services delivery.
  
• Experience in a customer facing environment.
  
• Good inter-personal skills
  
• Good understanding of modern office software. Experience of working with asset/work management systems such as Planon
• CAFM system on Android tablets.
  
• Experience of completing tasks in heavily permitted working environments where compliance to H&S site rules and management systems are paramount.

About The Company

At Atlas Workplace Services, we believe great buildings start with great people. That’s why we’ve reimagined facilities management to put people first—those who work in the spaces we care for, and those who deliver our services every day.

We’re not just another FM provider — we’re a top-10 industry leader committed to doing things differently, with a personal touch, smart technology, and a passion for going the extra mile.

As part of an Employee Ownership Trust (EOT), Atlas Workplace Services is proud to be a company where our people have a meaningful stake in our success. Being part of an EOT isn’t just about sharing in the company’s performance; it’s about creating a culture of shared responsibility, collaboration, and pride in what we achieve together.