Facilities Assistant

JLL; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading real estate services provider is seeking a Facilities Assistant in London. This client-facing role involves providing exceptional customer service, managing inquiries, and supporting workplace operations. Ideal candidates will have 1-3 years of experience in workplace management, strong communication skills, and a proactive attitude. This position offers competitive hours and a dynamic work environment.

Qualifications

• 1 – 3 years prior experience in workplace management.
• Experience in a corporate environment is preferred.
• Able to interpret CAD drawings and identify service layout.

Responsibilities

• Respond to customer requests in compliance with agreed service levels.
• Conduct daily site walk checklist(s) identifying and recording defects.
• Co-ordinate and carry out office moves, furniture builds and repairs.

Skills

Flexible and adaptable

Proactive and approachable

Knowledge of Health, Safety and Environmental issues

Experience with email and Microsoft Word

Reliable and conscientious worker

Ability to prioritise workload

Able to manage various jobs daily

Job description

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JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Facilities Assistant

At JLL, it is our goal to provide workplace experiences that will be long remembered by our clients. This client facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality focused workplace. The role is client facing and candidates must exhibit exceptional customer service, presentation and communication skills across all levels of the business including the senior management suite , high-net worth individuals and our colleagues.

Overall Role

Duties & responsibilities

• Respond to customer requests in compliance with agreed service levels
• Provide updates to internal and external clients, using written and verbal communication
• To support other facilities teams where required to meet ensure a good quality and timely level of service for the overall FM team
• Maintain up to date records in support of site maintenance where required
• Ensure that HSSE (health, safety, security and environmental) policies and requirements (technical and control of work) are adhered to and promote a positive culture within the team
• Ensure own PPE and tooling is kept safe, secure and in good condition
• Identify and implement opportunities for continuous improvements to service and HSSE standards, and cost saving measures.
• Any reasonable request in support of the team
• Hospitality duties:
• Support hospitality during events and meetings (including: welcoming guests and attendees, providing directions and event information, assisting the Rapport front-of-house team,
• Providing absence and peak-time coverage in hospitality roles to ensure smooth operations and consistent guest experience
• Porterage duties - oversight of room set ups and porter team to ensure event set ups are accurate each morning, before the event day begins. Occasional moving of furniture up to 50 pounds.

Workplace Management

• Manage all inquiries and issues tactfully and confidently
• Conduct daily site walk checklist(s) identifying and recording defects, following up until completion.
• Ownership of H&S in your areas of responsibility, reporting, escalating and making safe any dangerous conditions immediately
• Checking and audit of all workspaces, and collaboration spaces, and ensure they are in ‘ready-to-use’ condition whenever unoccupied throughout the workday
• Complete and confirm office equipment is in good working condition. Otherwise, report and rectify immediately.
• Liaise and work collaboratively with colleagues (Workplace, Engineering, Project Mgmt.) and vendors to support the functionality of the workspace
• Ensure services are delivered within SLA’s and compliant with applicable laws, rules and regulations
• Consolidate all workplace related issues and identify areas for quick improvement
• Co-ordinate and carry out office moves, furniture builds and repairs

Goods in/out

• Xray all incoming items
• Accepting courier deliveries and recording them
• Delivering courier items (inc. client tracking queries and package delivery/collection requests via email)

Administrative Duties

• Auditing and tracking of ongoing issues and concerns
• Proactive and reactive assignment to workplace requests and concerns
• Report creation of reoccurring issues or concerns for resolution
• Administer workplace policies (clean desk, appropriate use of space, etc.)
• Additional duties as assigned by Manager.

Candidate Qualifications

Hours of Operation

• Role is required for 40 hours per week
• Standard shifts will range between 8am-4pm
• Business coverage requirements may change
• Overtime or extra shifts are dependent upon business levels

Experience

• 1 – 3 years prior experience in workplace management.
• Experience in a corporate environment is preferred

Skills

• Flexible and adaptable in their approach
• Proactive and approachable
• Good knowledge of Health, Safety and Environmental issues, able to interpret and implement policy, regulations, and legislation at operational level.
• Experience of working with email and Microsoft Word.
• Reliable and conscientious worker willing to learn and develop new skills and adapt to new working environments.
• Experience of working under pressure.
• Ability to prioritise workload to effectively meet deadlines.
• Able to manage a wide variety of jobs daily.
• Able to interpret CAD drawings and identify service layout and limitations

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Location:

On-site –London, GBR

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call [phone] to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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