Facilities Assistant

ameygroupi; Greater London; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Remuneration: competitive salary

Training opportunities

Holidays 24+ days

Pension scheme

Flexible benefits

Discount portal

Social Impact Days

Family friendly policies

Onsite gym

Onsite canteen

Job summary

Amey is offering a permanent Facilities Assistant role on-site in Central London, with responsibilities across portering, distribution services, and general site support. The role requires DV STRAP clearance and adherence to security procedures while delivering excellent customer service in a fast-paced environment.

You will handle deliveries, post, and site logistics, support conference setups, and collaborate across teams to maintain safe, efficient operations.

Qualifications

• Excellent customer service and ability to work in a shift pattern (08:00–18:00) with possible overtime.
• Team-friendly approach and goal orientation.
• Present a professional image to customers.
• Relevant security clearance is essential.
• Willingness to learn and adapt to new skills and risk assessments.

Responsibilities

• Attend Help Desk instructions and provide feedback on completion times.
• Receive deliveries and verify items against SLAs.
• Sort and deliver goods to customers; obtain signatures on delivery.
• Sort mail and dispatch outgoing mail per SLAs.
• Manage Royal Mail/MOD post and secure parcels.
• Assist with moves, furniture, and equipment as needed.
• Maintain stock in break-out areas and deliver consumables to desks.
• Follow safety, health, and security regulations; participate in risk assessments.

Skills

Customer service

Shift pattern

Team player

Team goals understanding

Professional image

Security clearance

Willingness to learn

Risk assessments

Job description

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We are excited to offer a fantastic opportunity for a Permanent Facilities Assistant based onsite in Central London

The salary is £ 30,250.08

Join our vibrant, inclusive community in Complex Facilities working on Distribution services t o provide professional, efficient, and secure portering and distribution services to all users of MoD Whitehall Group Buildings.

What you will do:

• Undertake Help Desk instructions in line with priorities to ensure completion within stated timescales and immediate feedback to supervisors on completion.
• To accept, receipt and check deliveries following off-loading by the goods inwards team.
• Ensure that following receipt that all goods are sorted, delivered or collected in a timely manner to customers in accordance with service level agreements, and ensure that customers sign for all goods received.
• Sort incoming post and deliver to mail points; collect and process outgoing mail in line and agreed SLAs
• Sort, manifest, and dispatch Royal Mail & MOD Establishment signature post, including items up to Top Secret classification; prepare and dispatch security pouches.
• Assist the Churn team with moves, furniture, crates and other equipment as requested.
• Stock break-out areas on all floors with the appropriate levels of toners and paper.
• Maintain breakout areas with appropriate stock levels; deliver specific consumables directly to desks following Helpdesk calls.
• Carry out flag tasks as required, this will include general maintenance, half-masting and raising in line with government requests.
• Attend to conference set up/take down as per instructions received by Amey's Conference team. Plus carry out checks of the equipment and furniture for any damage and report to line manager for repair or potential replacement.
• Ensure that water dispensers are supplied, replenished and drip trays are emptied, and dispensers are cleaned daily.
• Utilise Concept to be able to log, retrieve, update and sign off tasks assigned.
• To record the number of items delivered of all goods daily.
• Record daily counts of delivered goods and dispatched mail/packages.
• To ensure that all security regulations are complied with. For example, access to secure areas and escorting people on red passes.
• To ensure all responsibilities are carried out in respect of H&S legislation including the completion of WorkRite, and local toolbox talks.
• Escort red pass holders upon request.
• To ensure all Amey policies and procedures are complied with.
• To understand and comply with all Emergency Procedures.
• To understand and comply with all risk assessments carried out.
• Collaborates with colleagues across departments to develop innovative solutions, ensuring alignment with organisational objectives.
• Any other duties as required.

What you will bring:

• Excellent customer service skills and able to work in a shift pattern between 08:00 – 18:00 and occasional overtime if required.
• Team player, being able to work willingly and effectively on your own or within a team to achieve objectives.
• Understand team goals.
• Provide a professional image of Amey to customers.
• Relevant security clearance is essential.
• Willingness to learn and develop new skills while helping and supporting colleagues.
• Willingness and ability to work to all risk assessments.

We welcome applications from a diverse range of candidates.

Due to location the individual will require to hold DV STRAP clearance and be required to sign a secrecy document prior to employment starting.

At Amey, we work on long-term stable contracts so you can plan a long-term career with us. We have been awarded Platinum status by Investors in People which underscores our commitment to supporting our people across every part of our organisation, enabling them to shine. Whether you are starting your career, returning to the workplace or can bring your professional expertise and skills, there is a place for you here.

Our benefits

• Remuneration - Enjoy a competitive annual salary with the potential for yearly reviews to ensure you’re rewarded for your contributions
• Career Growth: Shine in your career with advancement opportunities
• Training Opportunities : Unlock your potential with comprehensive training, including fully funded leadership programs tailored to your personal growth.
• Holidays - Enjoy at least 24 days of holiday plus bank holidays, and the opportunity to buy further days.
• Pension - Generous pension scheme, with extra contributions from Amey
• Flexible benefits - Customise your benefits with options such as insurance benefits, Cycle2Work scheme and access to discounted gym membership.
• Exclusive Discounts - Access our online portal filled with discounts from leading retailers, healthcare services, and more, helping you save on the things that matter.
• Give Back to community - Two Social Impact Days each year, for volunteering and fundraising opportunities
• Family friendly policies for new parents or if you provide care for a dependant
• Membership of our Affinity Networks who connect, support and inspire diverse communities within Amey
• Free Gym membership onsite
• Onsite Canteen and shop

About Amey

Who weare Amey is a global, integrated infrastructure consultancy and operations partner. We design, deliver, protect, andmaintaincritical assets and systems.

What we do We advise, design, finance, deliver, and enhance civic, transport, anddefencesystems. By combining strategic intelligence, engineering, infrastructure finance, and operationalexpertise, we create secure, resilient, compliant, and high-value outcomes across the lifecycles of new and legacy assets.

To find out more visit our website amey.co.uk/careers

Application Guidance and Diversity & Inclusion

At Amey we constantly evolve how we work to reflect the different needs and backgrounds of our employees. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We believe everyone deserves an opportunity to shine.

As a disability confident leader, we're proud to guarantee applicants with a disability an interview if they meet the minimum requirements for the role.

Please contact our recruitment team at [e-mail] to discuss any access needs, reasonable adjustments or additional support that you may require at any point during the recruitment process.