Facilities Assistant

TN United Kingdom; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company that values service excellence and teamwork. In this hands-on role, you'll be pivotal in maintaining high service standards and ensuring a welcoming environment for visitors. Your proactive approach will directly impact our commitment to outstanding service experiences. If you're ready to take on a rewarding challenge and contribute to a diverse and inclusive workplace, this is the perfect opportunity for you to grow and make a difference.

Qualifications

• Experience in a fast-paced office environment.
• Proven track record in customer service roles.

Responsibilities

• Welcome visitors and ensure security procedures are followed.
• Manage meeting room logistics and support services.
• Conduct inductions for new starters and oversee compliance.

Skills

Customer Service

Teamwork

Organizational Skills

Job description

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Job Overview

In this hands-on role, you'll work collaboratively to maintain the high quality of our services, leaving a positive impact on our customers.

We're seeking an individual who is proactive, organised, and ready to thrive in a team-oriented environment. Your efforts will directly influence our commitment to service excellence.

If you're looking for a rewarding challenge and want to be part of a team making a difference, we invite you to join us. Take the next step in your career and contribute to delivering outstanding service experiences.

Key Responsibilities

• Front of house such as welcoming visitors & supporting them appropriately
• Ensuring security procedures are followed
• Delivery of support services such as porterage, meeting room management, managing the FM mailbox
• Inductions for new starters, including H&S and environmental inductions
• Logging, facilitating and overseeing reactive and PPM visits
• Ensuring compliance for environmental & HSEQ standards
• Completion and compliance of traffic management plans, Fire risk assessments and water hygiene arrangements as appropriate
• Completing and assisting with audits including security

Professional and Personal Competencies/Qualifications

• Experience in a fast-paced/office environment
• Experience in a customer service role
• Team player

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

ISS is proud to be a diverse and inclusive employer. We welcome all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.