Facilities Assistant

Construction; Congleton; Remote; GBP 18,000 - 19,000; Full time

Benefits offered by this job

Pension scheme

Free entry to National Trust places

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Flexible working whenever possible

Employee assistance programme

Free parking

Job summary

National Trust is seeking a Facilities Assistant at Little Moreton Hall to keep the historic site clean, welcoming and well-maintained. You’ll handle daily cleaning, basic maintenance, and some manual tasks like unloading deliveries and moving outdoor furniture while engaging with visitors with a friendly, helpful attitude.

The role emphasizes flexible scheduling, weekend work, and a commitment to high standards of customer service in a heritage setting.

Qualifications

• Excellent customer service and communication.
• Team player with initiative.
• Able to use tools and equipment.
• Well-organised and adaptable to change.
• Willing to learn new skills and work flexibly.

Responsibilities

• Maintain day-to-day presentation of National Trust buildings and outdoor spaces.
• Carry out cleaning and minor maintenance tasks (drains, gutters, painting, repairs).
• Help unload deliveries and move outdoor furniture.
• Provide high standards of customer service to visitors.
• Support other teams as needed.

Skills

Customer service

Team player

Tools usage

Organised

Willing to learn

Flexible hours

Tools

Cleaning equipment

Job description

Summary

We're looking for a Facilities Assistant at Little Moreton Hall to help keep the whole place in good condition and running smoothly for all the people who visit. This role is all about using your practical skills and attention to detail to look after a place that people love. Internally, you'll be known as a 'Facilities Assistant / Handy Person'.

Salary: £13.25 per hour

Contract Duration: Permanent

Working Pattern: You'll work 15 hours per week, typically worked across 3/4 days out of 7, including weekends and Bank Holidays. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We'll try to give as much notice as possible.

For this role, you'll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

Interviews will take place on Friday 13th November at Little Moreton Hall.

What it's like to work here Little Moreton Hall, a timber-framed building, surrounded by a scenic moat, has defied logic for over 500 years and is still standing strong. Built to make a statement of their status by the Moreton family, Little Moreton Hall was constructed during the Tudor period, with the earliest part of the house begun in around 1504. Nestled at the back of the hall is the manicured knot garden, where we grow herbs and vegetables that the Tudors would have used for their cooking and medicines. We also grow produce, which we use locally on site in our tea-room and our pantry.

What you'll be doing

In this role, you'll help with the day-to-day presentation of the National Trust's buildings and outdoor spaces. You'll be turning your hand to all sorts of cleaning and minor bits of maintenance (including cleaning drains/gutters, painting and repairs) and making sure that all our facilities are kept in good working order. You'll also be asked to help with some manual work such as unloading deliveries and moving outdoor furniture.

Duties such as cleaning, sweeping and litter-picking, both inside and outdoors form a core part of this role. You'll be aiming for the highest standards of customer service everywhere you look after, and this includes speaking to people as they visit and helping them with any queries. You'll also help other teams if they need extra support.

You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.

Who we're looking for

• focused on giving great service to everyone you meet
• a team player, but also happy to work on your own initiative
• comfortable using tools and equipment
• well-organised and adaptable
• willing to learn new skills
• comfortable working in flexible and adaptable way.

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places