Facilities Assistant

The role of Facilities Administrator is to support the management of facilities services and processes, in delivering cost-effective solutions, best practices and provide a safe working environment for employees and visitors. You will provide a high level of customer service and strive for continuous improvement and immediate solutions.

What will you do?

• Be the first point of contact for all incoming related calls and requests, working to strict SLAs.
• Manage requests end-to-end in line with KPIs while keeping the requestor informed of progress.
• Escalate risk concerns to management in a timely fashion.
• Assisting with booking in Planned Preventative Maintenance tasks and coordinating reactive maintenance tasks.
• Original legal document processing.
• Operate Digital Mailroom equipment such as guillotine, Cannon & HP Printers, Scanners, Folding machines.
• Manage contractors/vendors entering our offices ensuring due diligence is in place and that new vendors are inducted properly.
• Provide support at the local site level as and when required.
• Health and Safety - Undertake key roles such as First Aider, Fire Warden and ensuring the H&S notice board is up to date.
• Manual handling work to support office churn activity.
• Assist with projects as and when required.

What do you need to succeed?

Must-have

• Previous experience working within a Facilities environment or Print industries.
• Experience within the print industry, operating digital printing machine.
• Knowledge of Fiery Print Software.
• Proficient in using Adobe Acrobat, Fiery, Microsoft Teams, Outlook, Excel, Word, and PowerPoint.
• High level of customer service experience.
• Ability to lift/carry loads occasionally of up to 25kg.

Nice-to-have

• Flexibility to work overtime and/or weekends as required.
• Adaptability and able to deal with the changing needs of the business.

What is in it for you?

• We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper.
• Leaders who support your development through coaching and managing opportunities.
• Opportunities to work with the best in the field.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Flexible working options fully supported.

Agency Notice

RBC Group does not accept agency resumés. Please do not forward resumés to our employees, nor any other company location. RBC Group only pay fees to agencies where they have entered into a prior agreement to do so and in any event do not pay fees related to unsolicited resumés. Please contact the Recruitment function for additional details.

Job Skills

Facility Management, Group Problem Solving, Internal Controls, Office Administration, Operational Delivery, Problem Management, Quality Management, Service Request Management

Job Summary

Address: 144 MORRISON STREET:EDINBURGH

City: Edinburgh

Country: United Kingdom

Work hours/week: 35

Employment Type: Full time

Platform: WEALTH MANAGEMENT

Job Type: Contract (Fixed Term)

Pay Type: Salaried

Posted Date: 2025-02-26

Application Deadline: 2025-04-09

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.