Facilities Assistant

Royal Bank of Canada; City of Edinburgh; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading bank is seeking a Facilities Assistant for their Edinburgh office on a 12-month contract. The role involves managing facilities services, ensuring high customer service, and spearheading continuous improvement. Candidates should have experience in facilities management and proficiency in digital tools.

Benefits

Leadership support for development

Opportunity to work with industry leaders

Flexible working options

Qualifications

• Experience in facilities management or print industries.
• Proficient in digital printing operations and software.

Responsibilities

• Be the first point of contact for facilities-related calls.
• Manage requests end-to-end in line with KPIs.
• Assist with booking Planned Preventative Maintenance.

Skills

Customer Service

Digital Printing Machine Operation

Adobe Acrobat

Microsoft Teams

Microsoft Outlook

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Facilities Assistant

Job Summary

We have an exciting opportunity for a Facilities Assistant to join the Edinburgh office on a 12-month FTC.

Job Description

The Facilities Administrator supports the management of facilities services and processes, delivering cost-effective solutions, best practices, and providing a safe working environment for employees and visitors. The role requires delivering high-level customer service, continuous improvement, and immediate solutions.

Key Responsibilities

• Be the first point of contact for all facilities-related calls and requests, working to strict SLAs.
• Manage requests end-to-end in line with KPIs, keeping requestors informed of progress.
• Escalate risk concerns to management promptly.
• Assist with booking Planned Preventative Maintenance and coordinate reactive maintenance tasks.
• Process original legal documents.
• Operate digital mailroom equipment such as guillotine, Cannon & HP printers, scanners, and folding machines.
• Manage contractors/vendors entering our offices, ensuring due diligence and proper induction of new vendors.
• Provide local site support as needed.
• Undertake health and safety roles such as First Aider and Fire Warden, and ensure H&S notices are current.
• Perform manual handling to support office churn activities.
• Assist with projects as required.

Qualifications and Skills

Must-have

• Experience in facilities management or print industries.
• Experience operating digital printing machines and knowledge of Fiery Print Software.
• Proficiency in Adobe Acrobat, Fiery, Microsoft Teams, Outlook, Excel, Word, PowerPoint.
• High customer service competency.
• Ability to lift/carry loads up to 25kg occasionally.

Nice-to-have

• Flexibility for overtime/weekend work.
• Adaptability to changing business needs.

Benefits

We foster a culture of growth, collaboration, and mutual success. Benefits include:

• Leadership support for development.
• Opportunity to work with industry leaders.
• Chance to make a lasting impact.
• Dynamic, collaborative, high-performing team environment.
• Flexible working options.

Additional Details

Location: 144 Morrison Street, Edinburgh, UK

Work hours: 35/week

Employment Type: Full-time, Contract (Fixed Term)

Platform: Wealth Management

Posted Date: 2025-02-26

Application Deadline: 2025-07-10

Note: Applications accepted until 11:59 PM the day before the deadline.

Equal Opportunity Statement

At RBC, we promote an inclusive workplace that values diverse perspectives, supporting our growth and success as a leading bank. We are committed to policies fostering respect, belonging, and opportunity for all.

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Job ID: R-0000116551