Facilities Assistant

0000050079 London branch of Royal Bank of Canada; City of Edinburgh; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading company based in Edinburgh is looking for a Facilities Assistant to manage facility services and ensure a safe environment for employees. This role offers the opportunity to provide high-level customer service and contribute to continuous improvement in services on a 12-month fixed-term contract.

Benefits

Flexible working options

Access to leadership support

Growth opportunities

Qualifications

• Experience in facilities or print industry.
• Experience operating digital printing machines.
• Ability to lift/carry loads up to 25kg occasionally.

Responsibilities

• Be the first point of contact for all incoming calls and requests.
• Manage requests end-to-end in line with KPIs.
• Undertake health and safety roles such as First Aider and Fire Warden.

Skills

Customer service

Flexibility

Adaptability

Tools

Adobe Acrobat

Fiery Print Software

Microsoft Teams

Outlook

Excel

Word

PowerPoint

Job description

Social network you want to login/join with:

0000050079 London branch of Royal Bank of Canada

Location:

Edinburgh, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

ba197f5fb1bd

Job Views:

6

Posted:

05.07.2025

Expiry Date:

19.08.2025

Job Description:

Job Description

We have an exciting opportunity for a Facilities Assistant to join the Edinburgh office on a 12-month FTC. The role involves supporting the management of facilities services, delivering cost-effective solutions, and ensuring a safe working environment for employees and visitors. You will provide high-level customer service, strive for continuous improvement, and offer immediate solutions.

Responsibilities:

1. Be the first point of contact for all incoming calls and requests, working to strict SLAs.
2. Manage requests end-to-end in line with KPIs, keeping requestors informed of progress.
3. Escalate risk concerns to management promptly.
4. Assist with booking Planned Preventative Maintenance and coordinate reactive maintenance tasks.
5. Process original legal documents.
6. Operate digital mailroom equipment such as guillotine, Cannon & HP printers, scanners, folding machines.
7. Manage contractors/vendors entering our offices, ensuring due diligence and proper induction.
8. Provide support at the local site level as required.
9. Undertake health and safety roles such as First Aider and Fire Warden, and keep H&S notices up to date.
10. Support manual handling activities for office churn.
11. Assist with projects as needed.

Requirements:

• Experience in a facilities environment or print industry.
• Experience operating digital printing machines.
• Knowledge of Fiery Print Software.
• Proficiency in Adobe Acrobat, Fiery, Microsoft Teams, Outlook, Excel, Word, PowerPoint.
• High level of customer service experience.
• Ability to lift/carry loads up to 25kg occasionally.

Nice-to-have:

• Flexibility to work overtime/weekends.
• Adaptability to changing business needs.

What’s in it for you?

We foster a culture of growth, collaboration, and community impact. You will have access to leadership support, opportunities to work with top professionals, and flexible working options.

Additional Details:

• Address: 144 Morrison Street, Edinburgh
• Country: United Kingdom
• Work hours/week: 35
• Employment Type: Full-time, Contract (Fixed Term)
• Pay Type: Salaried
• Posted Date: 2025-02-26
• Application Deadline: 2025-07-10

Applications are accepted until 11:59 PM on the day prior to the deadline.

Equal Opportunity Statement: RBC promotes an inclusive workplace with diverse perspectives, supporting employees to perform at their best and grow professionally. We are committed to policies fostering respect, belonging, and opportunity for all.

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