Facilities Assistant

Birmingham City University; Birmingham; On-site; GBP 26,000 - 29,000; Full time

Job summary

Birmingham City University recherche un Assistant Facilities proactif pour contribuer à la gestion des installations sur plusieurs campus. Vous serez responsable de diverses tâches allant de la réponse aux demandes de services à la gestion des dispositions de mobilier, tout en garantissant la conformité à la santé et la sécurité. Ce poste est idéal pour une personne axée sur le service, capable de travailler en collaboration avec plusieurs équipes.

Benefits

Congés annuels généreux (40 jours)

Accès à un programme d'aide aux employés

Programme Cycle to Work

Qualifications

• Expérience dans un environnement orienté client.
• Esprit d'équipe avec capacité à gérer plusieurs tâches.
• Compréhension des pratiques de santé et sécurité.

Responsibilities

• Répondre aux demandes de services par le biais du Helpdesk.
• Gérer des tâches de portage général et des réparations.
• Effectuer des inspections de santé et de sécurité.

Skills

Communication

Service Client

Collaboration

Tools

Microsoft Office

Job description

Description

Job Title: Facilities Assistant

Salary: Starting Salary: £26,266 per annum (with progression up to £28,287 per annum)

Grade: B

Contract Type: Permanent, Full-Time

The Estates and Facilities department at Birmingham City University is seeking a dedicated and proactive Facilities Assistant to join our team. Based across our multiple campus sites in Birmingham City Centre, you will work closely with a facilities Supervisor, bringing a professional, flexible, and enthusiastic approach to delivering exceptional customer service and facilities management support. Our aim is to uphold the university’s core values through efficient and effective service delivery.

Key Responsibilities

Frontline Services:

• Respond to soft facilities service requests through the Estates and Facilities Helpdesk.
• Perform general porterage tasks, first-line repairs, and fault reporting.
• Manage room layouts and assist with light replacements.
• Oversee periodic high-level activities.
  
  

Furniture Layout And Support

• Ensure furniture arrangements in teaching spaces, exam rooms, and event venues meet customer specifications.
• Inspect equipment and address any maintenance issues.
  
  

Repairs And Emergency Assistance

• Handle frontline repairs, including issues like toilet blockages, water leaks, heating, ventilation, and lighting failures.
• Assist with building incidents and emergencies as required.
  
  

Safety And Compliance

• Conduct weekly fire alarm tests and maintain accurate records.
• Perform daily, weekly, and monthly building inspections to ensure health and safety and environmental compliance.
  
  

Customer Interaction

• Report repairs and maintenance requests through the Estates and Facilities Helpdesk portal.
• Provide timely updates on job progress and resolve issues efficiently.
• Support faculty and student events, including Open Days (on occasion, during weekends).
  
  

Collaboration

• Work closely with other operational teams, including Security and the Student Union, to meet customer expectations.
  
  

What We Are Looking For

To succeed in this role, you should have:

• Experience in a customer-focused environment.
• A collaborative team spirit with the ability to manage multiple tasks and meet deadlines.
• Strong communication skills, with an emphasis on delivering excellent service.
• Familiarity with general building maintenance and repair tasks (advantageous).
  
  

Essential Skills

• Clear communication, especially through email.
• Proficiency in Microsoft Office tools, particularly Outlook, Teams, and Excel.
• Experience using handheld devices (PDA).
• A solid understanding of health and safety best practices.
• A full, clean driving license.
  
  

About Birmingham City University

With a vibrant student body of approximately 24,000 students from 80 countries, Birmingham City University is committed to student success through high-quality education, state-of-the-art facilities, and practical skills development. Our core values—Creating Opportunity, Thinking Differently, and Building Community—guide our dynamic staff and student community.

What’s In It For You

In return for your dedication and hard work, you’ll enjoy ongoing opportunities for personal and professional development, alongside a competitive benefits package that includes:

• Generous annual leave entitlement of 40 days (including bank holidays and closure periods).
• An attractive direct contribution pension scheme, or the option to retain LGPS for existing or previous members.
• Access to wellbeing advice and support through our Employee Assistance Programme.
• A Cycle to Work Scheme.
  
  

Why not take a look on the interactive map that shows the facilities across campus.

Join us in making a difference at Birmingham City University.

Birmingham City University is deeply committed to equality, diversity, and inclusivity at all levels in the organisation, and to addressing underrepresentation in our workforce to ensure we are truly representative of the community we serve. We welcome applications from applicants from all backgrounds and communities for this role, and particularly welcome applications from Black, Asian, and Minority Ethnic applicants.

The University is proudly Disability Confident. This means amongst other things that we commit to offering a guaranteed interview to disabled applicants who fully meet the essential criteria for each role.

Please click the below link to download the Job Description:

Job Description

The appointed candidate will normally be employed through our subsidiary company BCU Support Services Limited, a wholly owned subsidiary of Birmingham City University. Appointees with prior LGPS membership who wish to enter the LGPS scheme will be able to do so, and will be employed by Birmingham City University directly