Facilities Assistant

TN United Kingdom; Belfast; On-site; GBP 26,000; Full time

Job summary

An established industry player seeks a proactive Facilities Assistant to join their team in Belfast. This role is essential for ensuring smooth operations within a global law firm, focusing on client care, facilities management, and office services. You'll be responsible for setting up meeting rooms, managing mailroom services, and collaborating with IT for support. With a strong emphasis on customer service and a commitment to high standards, this position offers a rewarding career with comprehensive benefits and growth opportunities. Join a diverse and inclusive workplace where your contributions will be valued.

Benefits

25 days holiday plus bank holidays

Salary sacrifice schemes

Life Assurance

Private Medical Insurance

Health Assessments

Discounted gym memberships

Referral Scheme

Qualifications

• Strong customer service approach and solid work ethic.
• Experience in facilities or office roles is essential.

Responsibilities

• Ensure conference rooms are set up and maintained.
• Handle incoming mail and manage printing services.
• Log helpdesk requests and monitor maintenance schedules.

Skills

Customer Service

Facilities Management

Microsoft Word

Microsoft Excel

Education

Experience in Facilities or Office Roles

Background in Legal or Corporate Environments

Job description

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Salary: £26,000 per annum, plus company benefits

Location: Belfast, BT1

Contract: Full Time, Permanent

Shifts: 37.5 hours per week, Monday – Friday, rotational shifts between 7.30am until 6.00pm with one hours unpaid lunch break

Work model: Fully onsite

Williams Lea seeks a Facilities Assistant to join our team within a leading global law firm!

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms, and professional services firms.

Williams Lea employees, nearly 7000 people worldwide, provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role

The Office Management and Facilities team provides a wide range of services essential for smooth business operations. These include Front of House/Reception, Facilities management (planned and reactive maintenance), Health & Safety management, Staff event management, and various office services such as mailroom, security access, catering, and support services.

The successful applicant will ensure excellent client care for visitors and staff, including setting up and breaking down meeting rooms, logging facilities calls, managing mail and print services, and supporting reception staff. First aid and fire warden training will be provided.

This role involves ensuring the safety of all building visitors and staff. We seek someone with a strong customer service approach, a solid work ethic, and genuine interest in working for a law firm.

Key responsibilities

1. Ensure conference/meeting rooms are set up to standard before bookings.
2. Assist users with screens, laptops, and connectivity issues.
3. Collaborate with IT for setup problems.
4. Maintain tidy and functional meeting rooms, ensuring prompt room turnaround.
5. Deliver and remove catering for meetings.
6. Coordinate with Housekeeping for cleaning needs.
7. Lead by example, maintaining high standards of facilities.

Mailroom & Printing Services

1. Handle incoming mail, including sorting, scanning, and delivering.
2. Manage outbound postal processes and record-keeping.
3. Log and complete paperwork accurately.
4. Address service issues courteously and escalate when necessary.
5. Maintain printers and stock consumables.
6. Manage secure waste collection.

Facilities Helpdesk

1. Log and follow up on helpdesk requests with contractors.
2. Ensure timely completion of reactive works and proper documentation.
3. Monitor planned preventative maintenance (PPM) schedules.
4. Lead PPM completion and report discrepancies to management.

Personal attributes

• Experience in facilities or office roles.
• Proficient in Microsoft Word and Excel.
• Background in legal, professional services, or corporate environments.

Rewards and Benefits

We support our employees' professional and personal well-being through a comprehensive benefits package, including:

• 25 days holiday plus bank holidays (pro-rata for part-time roles)
• Salary sacrifice schemes, retail vouchers, TechScheme for gadgets and appliances
• Life Assurance
• Private Medical Insurance
• Health Assessments
• Discounted gym memberships
• Referral Scheme

Join a global employer committed to offering a rewarding career with growth opportunities!

Equality and Diversity

We value diversity and do not discriminate based on age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We promote an inclusive culture that fosters fairness and transparency.

If you have a disability and require adjustments for the application or interview process, please contact us at (contact details). We do not accept applications via email.