Facilities Assistant

Hampshire County Council; Alton; Hybrid; GBP 24,000 - 26,000; Full time

Job summary

A local authority in the UK is seeking a Facilities Assistant to deliver excellent customer service and support Health and Safety checks. Ideal candidates will have strong interpersonal skills, be flexible, and possess good IT skills. This role offers a competitive salary, training including First Aid, and a supportive working environment. Flexibility in work style is essential to support varying demands.

Benefits

Competitive salary

Training and development programs

Flexible working options

Qualifications

• Polite, friendly and flexible individual.
• Ability to communicate effectively in various scenarios.
• Capability to fulfil moving/handling requirements.

Responsibilities

• First point of contact for incoming visitors.
• Assist with enquiries from staff and contractors.
• Carry out Health and Safety checks.
• Sort post and deliveries.
• Respond to phone calls professionally.

Skills

Interpersonal skills

Good IT skills

Customer service

Flexibility

Job description

Facilities Assistant

Job Reference: HCC622304
Salary Range: £24,796 - £25,128 per annum
Work Location: Park House, Alton
Hours per week: 37
Contract Type: Permanent
Closing Date: 3 October 2025

A career in Facilities Management is a career unlike any other. Our teams deliver a suite of services to thousands of staff across the Hampshire County Council Network. Supported by colleagues with varied skills and expertise, you’ll have plenty of opportunities to grow and develop in a diverse range of areas.

The Role:

Team work is an essential part of the role, enabling the team to be robust in providing an excellent standard of customer service.

What you’ll do:

• Being the first point of contact for those arriving, arranging for visitors to be collected, or directed to meeting rooms
• Assist with enquires from staff, visitors and contractors
• Carry out Health and Safety checks in the building
• Sort Post and deliveries
• Assist in completing statutory checks in our buildings and accurately recording that information
• Respond to telephone calls in a professional manner

What we’re looking for:

We're looking for a polite, friendly and flexible individual to join our established FM team, who have the responsibility for welcoming both staff and members of the public. Being part of a professional team, you'll deliver excellent customer service to staff and visitors.

In your role you'll demonstrate good interpersonal skills, be adaptable and flexible in work style, supportive to your colleagues and peers, and have tact. You'll be able to support and communicate in various scenarios, tailoring your approach accordingly. You'll also have good IT skills. The role can be demanding in peak periods, with flexible working necessary to support other Facilities Management Teams as and when required.

Due to the duties involved in this role you'll need to be able to fulfil the moving / handling requirements as detailed in the Candidate Pack. The working week is 37 hours, 08.30am - 5.00pm Monday to Thursday, and 08.30am - 4.30pm on Friday.

Training will be provided to assist you in this role including First Aid and Manual Handling.

Hampshire County Council is recognised nationally as one of the highest performing local authorities in the UK. A modern, forward-looking local authority, it offers a pleasant, supportive, and collaborative working environment. The role is based in the Havant Area with a requirement to provide cover on occasion at our other sites at Fareham and Alton with reception cover or completion of Health and Safety Checks.

Hampshire County Council is also a flexible employer interested in making the most of your skills and offers a great work life balance. We invest in you through our internal development programmes and training and offer a competitive salary and benefits package.

If you think you have what it takes to make a real difference in Hampshire, get in touch!

This post is subject to a Criminal Records Check.

Contact Details for an Informal Discussion:

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.