Facilities Administrator

Western Power Distribution; Tipton; On-site; GBP 20,000 - 25,000; Full time

Job summary

National Grid Electricity Distribution is seeking a Facilities Administrator to support the Facilities function at Tipton. The role involves a variety of administrative tasks including managing front of house duties, contractor monitoring, and maintaining office systems. Ideal candidates will possess strong customer service skills, communication abilities, and experience in administration.

Qualifications

• Experience as an Administrator and/or Facilities role is essential.
• GCSEs with Grade A*-C/4-9 or equivalent are required.
• Knowledge of company systems (E5 / CROWN / CAD) is advantageous.

Responsibilities

• Manage front of house duties and meeting room administration.
• Resolve internal and external customer inquiries.
• Assist in the performance management of Facilities contracts.

Skills

Customer Service

Communication

Attention to Detail

Initiative

Proficiency in Microsoft Office

Education

GCSEs Grade A*-C/4-9 or equivalent

Job description

We’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England, and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light, and power for homes and businesses.

National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities, and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair, and affordable energy future, and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand.

Job Introduction

Are you organized, proactive, with exceptional customer service skills? We’re recruiting for a Facilities Administrator to join our team at Tipton.

This role involves carrying out a wide range of administrative tasks supporting the Facilities function under the supervision of the Facilities Coordinator. Responsibilities include front of house duties, meeting room administration, providing advice for other locations, and contractor monitoring.

Along with having experience as an Administrator and/or Facilities role, you will hold GCSEs with Grade A*-C/4-9 or equivalent. Evidence of your qualifications will be required prior to appointment.

Main Responsibilities

1. Receive, sort, and distribute incoming and outgoing mail.
2. Purchase and issue stationery according to purchase agreements and guidelines; coordinate orders for printed stationery.
3. Maintain noticeboards in a tidy and orderly way and ensure that appropriate information is circulated to staff and placed on noticeboards in a timely manner.
4. Arrange and coordinate repairs and maintenance of buildings and equipment.
5. Resolve internal and external customer inquiries.
6. Assist with the coordination, organization, recording, and production of contractor, visitor, and tenant identity cards.
7. Manage the day-to-day administration of access control systems.
8. Arrange for corrective action and repair of CCTV and alarm systems as required.
9. Make reservations for meeting rooms.
10. Maintain computer-based record systems within Facilities.
11. Raise and process purchase orders and invoices.
12. Assist with the performance management and measurement of Facilities contracts.
13. Exercise cost awareness and participate in budgetary control over Facilities activities, including the preparation of financial control documents.
14. Manage the reception area as required.
15. Contribute to contract review meetings with contract account managers following a standard format across all sites.
16. Assist in maintaining the environmental ISO 14001 standard at key locations.
17. Support the Facilities Manager and Coordinator in preparing and testing local emergency preparedness and supporting site emergency teams.
18. Contribute to the administration of operational budgets and projects.
19. Ensure adherence to internal controls and procedures.
20. Provide short-term cover for the Facilities Coordinator.

You will need excellent customer service and communication skills with a good telephone manner. Attention to detail, proficiency in Microsoft Office, and the ability to work using initiative with minimal supervision are key to success in this role.

Flexibility is required, and occasional travel to support our other facilities in Castle Donington may be necessary. Knowledge of the company systems (E5 / CROWN / CAD) would be advantageous.

National Grid Electricity Distribution is committed to safeguarding the interests of the company, colleagues, and customers. This role is subject to a satisfactory DBS check, with different levels of screening and vetting depending on the role. Some roles require triannual checks.

Please note: If you are not a passport holder of the country for the vacancy, you might need a work permit. Check our blog for more information.

Bank or payment details should not be provided when applying. All applications should be made via the 'Apply now' button.

Created on 22/06/2025 by TN United Kingdom