Facilities Account Manager - Coventry

Compass Group; Coventry; On-site; GBP 60,000; Full time

Job description

Key Account Manager

Up to £60,000 per annum (DOE)

Kenilworth – On-site role

Are you an experienced leader in Workplace & Facilities Management who thrives on exceeding expectations and driving operational excellence? We are looking for a results-driven Key Account Manager to take the reins of a key account, inspire a high-performing team, and deliver exceptional service for our clients and end users. Reporting directly to the Key Account Director, you will be instrumental in shaping strategy, driving performance, and strengthening client partnerships. In return, we offer a competitive salary, excellent development opportunities, and the chance to grow your career within a forward-thinking business.

The Role

As Key Account Manager, you will lead our services in a UK Corporate HQ and Training Centre delivering Total Facilities Management (TFM) solutions. You will nurture and grow client relationships, ensure full contractual compliance, and meet key financial and operational targets. Your ability to translate high-level strategy into day-to-day excellence will be key to your success. You will also help our customer develop world-class workplace solutions to provide a dynamic workspace that promotes effective and collaborative working.

Key Responsibilities

• Lead and inspire a team to deliver outstanding FM services aligned to SLAs and KPIs.
• Ensure 100% statutory compliance through proactive third-party contractor management.
• Build and maintain strong client and stakeholder relationships.
• Drive contract performance, financial reporting, and continuous improvement initiatives.
• Develop and maintain robust reporting structures, including monthly client reports and KPIs.
• Oversee labour strategy, HSE compliance, and business continuity plans.
• Support the development of new business proposals and contract retention strategies.
• Deliver governance, communication, and performance briefings (monthly, quarterly, annually).

About you

Essential:

• 3+ years’ senior-level experience managing TFM contracts including technical services.
• Possess a strong can-do attitude and have the tenacity to investigate new service solutions and present effective business cases to our customer.
• Strong leadership with a passion for innovation and service excellence.
• Proven track record in change management and operational improvement.
• Knowledge in developing and delivering sustainable innovations within a corporate environment.
• Financial acumen with experience managing performance targets and budgets.
• Excellent stakeholder engagement and communication skills.
• A strong knowledge of workplace strategies.
• IOSH/NEBOSH.
• Full UK Driving License.

Desirable:

• IWFM qualification or similar (or working towards).

About Us

Integrated facilities management services with a purpose.

We’re here to make workplaces better, cultivating working environments that energise, inspire, and attract talent across all sectors. Our ‘people and planet first’ approach prioritises the aspects of FM that make the biggest operational impact, affording businesses more time to focus on what truly matters.

For more information about careers at 14forty and our benefits please visit: Careers at 14forty

Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!

Please note that we reserve the right to remove this advert prior to the advertised date, dependent on the level of response received. You are therefore advised to apply at your earliest convenience.

For further information, and to apply, please visit our website via the “Apply” button below.