Fabric Testing Assistant

New Look; London; On-site; GBP 30,000 - 50,000; Full time

Job description

We’re the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app, and over 300 stores in the UK.

By living our values — we play to win, customer obsessed, we are one, and it starts with me — we deliver That New Look Feeling for our customers and each other.

The Role:

Supporting the International Standards Manager in delivering an effective testing regime to ensure New Look products are safe, meet regulatory obligations in traded markets, reduce risk, and promote performance for customers.

WHAT'S IN IT FOR YOU:

• 40% staff discount plus friends & family discounts throughout the year
• Access to our reward platform for external discounts and offers
• Virtual GP access for you and your children — speak to a doctor at your convenience
• Life assurance coverage from day one
• Extra leave with our holiday buy scheme
• Additional paid day off on your birthday
• Enhanced maternity, paternity, and adoption leave, plus shared parental leave
• Interest-free season ticket loans for your commute
• Cycle2Work scheme to support environmental efforts and save money
• Partnership with Retail Trust and Fashion & Textile Children's Trust

What you’ll be doing:

• Collaborating with laboratories to manage testing queries
• Reviewing laboratory performance and testing costs annually
• Driving suppliers towards testing compliance — completeness, timeliness, pass rates — and supporting self-approval status
• Triaging testing issues to allow technologists to focus on failures, supported by lab staff
• Managing and promoting the accredited Mill Lab programme, including documentation review with the International Standards Manager
• Reporting on supplier KPIs and risk areas
• Monitoring fabric programme performance across departments
• Supporting underperforming suppliers towards improvement (Red, Amber, Green testing lists)

Who you are:

• Qualified and interested in fabric technology (performance-focused)
• Familiar with basic testing methods and protocols; experience with testing platforms is a plus
• Proficient in Excel and PowerPoint; able to identify patterns and risks in reports
• Understanding of legal aspects related to fibre content, flammability, etc.
• Excellent communication skills, internally and externally
• Early career experience in a buying office is beneficial
• At least 2 years' experience in test reporting (supplier, lab, or buying)
• Resilient, proactive, and a good problem solver

Why New Look?

We care about you and the planet, believing fashion can be a force for positive change. We celebrate inclusion and diversity and are proud of our inclusive culture and talented team members who embrace our shared purpose, behaviors, and values.

We prioritize your development, offering training to support your progression and help you achieve your goals.

As a flexible employer, we accommodate various work patterns. If you have specific scheduling needs, we’re open to discussing them to meet role requirements.

Please submit your CV in a simple format, e.g., Microsoft Word, to ensure a smooth application process.