F/T Slots Host Required (40hrs)

Genting Casinos UK Ltd.; Bournemouth; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a vibrant team as a Slots Host at a leading leisure business in the UK! This exciting role offers you the chance to deliver exceptional customer service in a fun environment. You'll engage with customers, oversee gaming areas, and ensure a fantastic experience for all. With flexible shifts and a comprehensive benefits package, including private GP access and mental health support, this position is perfect for those looking to grow in the gaming industry. Embrace the opportunity to develop your career in a supportive and inclusive workplace!

Benefits

Private GP helpline

Discount portal for retailers

Pension scheme

Life assurance

Employee assistance programme

20% discounted gym membership

Mental health support

Family-friendly policies

Flexible benefits options

Career development opportunities

Qualifications

• Passion for delivering exceptional customer service.
• Flexibility to work various shifts, including nights and weekends.

Responsibilities

• Deliver excellence in customer service at all times.
• Welcome customers warmly and proactively seek new ones.
• Oversee slots and electronic gaming areas, offering assistance.

Skills

Customer Service Excellence

Communication Skills

Flexibility

Job description

Job Title: Slots Host (Full-Time, 40 hours) - Genting Casino Bournemouth

Salary: £12.50 per hour

Published Date: 01 May 2025

Location: Genting Casino Bournemouth

Department: Gaming Staff

Closing Date: 11 June 2025

Job Description

Are you passionate about delivering exceptional customer service? Would you like to work in a fun, vibrant industry? We are seeking a Slots Host to join our team. Previous gaming experience is not essential. Your responsibilities will include ensuring our customers receive the highest standard of service and providing support to ensure they have a great experience on our slot machines and electronic gaming areas. Flexibility to work various shifts, including nights and weekends, is required.

Key Skills and Responsibilities

1. Deliver excellence in customer service at all times.
2. Welcome new and returning customers warmly and proactively seek new customers.
3. Oversee the slots and electronic gaming (ETG) areas, offering assistance as needed.
4. Identify and respond to food and beverage requirements.
5. Understand the slots and electronic gaming offerings (preferred but not essential).
6. Communicate promotional activities and events to customers.
7. Share customer feedback with management.
8. Work flexible shifts, including nights and weekends.

Benefits

In return for your commitment, we offer a competitive salary, development opportunities, and a comprehensive benefits package including:

• Private GP helpline
• Discount portal for retailers, restaurants, and leisure activities
• Pension scheme
• Life assurance
• Employee assistance programme
• 20% discounted gym membership
• Mental health support
• Family-friendly policies
• Flexible benefits options such as health cash plans, critical illness cover, dental and travel insurance, and health screening

Additional Perks

Career development, online learning via the Genting Academy, long service awards, social activities, and tips.

About Us

Genting Casinos is a leading leisure business in the UK, committed to outstanding service and an inclusive, diverse workplace. We value individuality and strive to meet the needs of our customers and colleagues. Support for interview adjustments and guidance is available upon request.