F&I & Sales Team Lead — Elevate Customer Experience (Flexible)

Group 1 Automotive, Inc.; Colchester; On-site; GBP 34,000 - 48,000; Full time

Benefits offered by this job

33 days annual leave

Retail discounts

Pension scheme

Family-friendly policies

Cycle-to-work scheme

Healthcare access

Volunteer day

Share purchase plan

Refer a friend bonus

Training & development

Life assurance

Flexible working options

Job summary

Group 1 Automotive is seeking a Business Manager – AudiChingford to lead a team of sales executives and deliver exceptional customer experiences. You’ll drive the sale of finance and insurance products, monitor profitability, and ensure compliant practices across all customer interactions.

Based in Colchester, this role offers strong development opportunities within a 7000+ colleague organisation and a focus on professional growth, customer satisfaction, and operational excellence.

Qualifications

• Solid experience in offering finance and insurance solutions to customers with FCA knowledge.
• Proven ability to supervise and manage end-to-end sales processes.
• Deliver outstanding customer experiences with energy and professionalism.
• Tailor finance packages to meet individual customer needs.
• Strong communication and interpersonal skills with deadlines and targets.
• Highly organised with multitasking capability and attention to detail.
• Must hold a valid UK driving licence.

Responsibilities

• Drive the sale of finance and insurance products to customers, with weekly monitoring of penetration rates.
• Identify opportunities to increase profitability through upselling finance & insurance products.
• Assist in the development of sales strategies to increase sales revenue, customer retention, and overall business performance.
• Ensure full compliance with regulatory and sales processes, prioritising fair treatment of all customers.
• Collaborate with Sales Executives to uphold high standards of customer satisfaction and operational excellence.
• Deliver exceptional customer service, fostering loyalty and generating referrals.
• Maintain organised administration and uphold housekeeping standards for a professional work environment.

Skills

Finance & Insurance knowledge

End-to-end sales process

Customer experience

Adaptable finance packages

Strong communication

Organised multitasking

UK driving licence

Job description

Group 1 Automotive is seeking a Business Manager – AudiChingford to lead a team of sales executives and deliver exceptional customer experiences. You’ll drive the sale of finance and insurance products, monitor profitability, and ensure compliant practices across all customer interactions.

Based in Colchester, this role offers strong development opportunities within a 7000+ colleague organisation and a focus on professional growth, customer satisfaction, and operational excellence.