F&C 1969 G1 - Repairs Assistant (604057)

South Lanarkshire; Blantyre; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading local government body is looking for a motivated individual to join their Repairs Team. The role requires excellent IT and customer care skills to effectively manage a high volume of calls, diagnose repairs, and enhance the Housing Repairs Service. Benefits include generous leave, employee discounts, and a strong pension scheme, with a commitment to equal opportunities.

Benefits

Enrolment in award-winning local government pension scheme

Up to 33 days of annual leave

Public holiday entitlement (up to 10 days)

Family-friendly policies

Employee discounts, including at cinemas

Additional support benefits like Cycle to Work Scheme

Physiotherapy and Employee Assistance Program

Qualifications

• Excellent IT and Customer Care Skills.
• Ability to follow predetermined procedures.
• Experience in related customer service roles.

Responsibilities

• Handle a high volume of calls and interact with customers.
• Diagnose and book repairs over the phone.
• Process mail to support service efficiency.

Skills

IT Skills

Customer Care Skills

Efficient

Flexible

Leadership

Teamwork

Performance

Job description

INTERNAL APPLICANTS MUST APPLY VIA OPPORTUNITY MARKETPLACE AND COMPLETE THEIR SKILLS AND QUALIFICATIONS EITHER VIA THE ME TAB ON FUSION PRIOR TO STARTING THE APPLICATION FORM OR BY CLICKING ON THE LINK IN THE SECTION OF THE FORM TITLED “REVIEW SKILLS AND QUALIFICATIONS”.

We are seeking a motivated individual to join our Repairs Team at David Dale House.

The ideal candidate will possess excellent IT and Customer Care Skills, with the ability to follow pre-determined procedures and instructions to ensure the effective delivery and development of the Housing Repairs Service.

You will handle a high volume of calls and interact with various customers, providing advice and guidance on the Housing Repairs Service. Responsibilities include diagnosing and booking repairs over the phone and processing mail to support service efficiency and development.

When completing your application, please ensure you:

• Provide evidence of your experience and achievements related to the five specific behaviors framework: 'Efficient, Flexible, Leading, Working with Others, and Performing'.

Note: We do not accept CVs; any submitted will be disregarded. If you wish to submit additional supporting information, please upload it under supporting documents.

Application process: Please apply online. All correspondence will be sent to your email address.

Legislative Information:

This position is exempt under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 2003.

Applicants should explain any employment gaps and provide a foreign police check if applicable for periods spent living or working abroad.

Equal Opportunities and Armed Forces Community Covenant:

South Lanarkshire Council is an Equal Opportunities employer and encourages applications from all community members. We guarantee to interview all disabled applicants who meet the minimum requirements under the disability confident scheme.

We are committed to supporting members of the armed forces, veterans, and their families, as outlined in the Armed Forces Community Covenant. Veterans who meet the minimum requirements will be guaranteed an interview.

Benefits include:

• Enrolment in an award-winning local government pension scheme
• Up to 33 days of annual leave
• Public holiday entitlement (up to 10 days)
• Family-friendly policies, including flexible working and leave, maternity/paternity leave, and enhanced leave
• Employee discounts, including at cinemas
• Additional support benefits such as the Cycle to Work Scheme, Physiotherapy, and Employee Assistance Program for practical and emotional support