F&B Waiter

Crafted at Powdermills; Battle; On-site; GBP 21,000 - 27,000; Full time

Job summary

Crafted at Powdermills in East Sussex invites a Head Host to lead the front-of-house and create a welcoming guest experience from first contact. You’ll drive smooth service across pub and dining spaces, guiding the guest journey with warmth and efficiency.

The role requires a positive attitude, the ability to learn quickly, and a collaborative approach to supporting the team while maintaining high standards of service.

Qualifications

• Must convey a natural pace, warmth and good humour.
• Confident to learn on the job and ask questions.
• Attention to detail and pride in delivering great service.

Responsibilities

• Deliver smooth, confident service across the pub and restaurant.
• Take orders, run food and drinks, and support the guest journey from start to finish.
• Support the team by stepping in wherever needed — running, clearing, resetting.
• Engage with guests with warmth and ease, matching the mood of the space.
• Communicate clearly with chefs, runners and managers to keep things flowing.

Skills

Pace & warmth

Confident to learn

Attention to detail

Availability evenings weekends

Collaborative

Job description

We’re not hiring people to fill a seat or add to ourheadcount. We’re hiring people to craft our culture, ethos and success. This isa big deal for us, and we know it’s a big deal for you: a new role defines howyou spend your days, who you spend them with, and what your future lookslike.

Together, we’ll shape each other’s entire trajectory.That deserves thoughtfulness, empathy and respect. It’s why this jobdescription is deliberately detailed. We want you to know exactly what you’restepping into. The challenges, the opportunities, the quirks of the role, andthe kind of impact you’ll have.

Us

Crafted is a series of life-friendly hotels and spaceswhere guests can be themselves and fill up on the good stuff: nature, food,wellbeing, craft, people and play. We hope to open several hotels in the comingyears, with our first coming in summer 2025: Crafted at Powdermills, EastSussex.

More specifics will follow as planning and pieces fallinto place. So, for now, here’s the sentiment behind Crafted.

It’s easy to get overwhelmed by life. To switch toautopilot and go through the motions. We’re busy but not on the things we lovedoing, we spend more time on our phone, and we misplace our bounce andspark.

We all need a tune up now and again. To escape tosomewhere that makes us feel totally at ease. Not so we can step away fromlife, but so we can come back to it. This is where Crafted comes in.

Our aim is to create a network of connected destinationsthat people come back to again and again because it’s where they feel goodabout life. Somewhere to work on life, come together, and connect locally.

You

Crafted’s culture will be inclusive and agile but withambitious goals and a start-up mentality. We need to execute brilliantly fromday one and every team member will contribute wherever they are able.

We want service that feels easy, natural and confidentand that starts with our waiters. Whether it’s a pub lunch, a long dinner, or aquick breakfast reset, this role is all about making people feel at home whilekeeping things moving. It’s ideal for someone who enjoys pace, takes pride indoing things properly, and genuinely likes looking after people.

That said, as a Head Host, your primaryresponsibilities will be to:

• Deliversmooth, confident service across the pub and restaurant
• Takeorders, run food and drinks, and support the guest journey from start to finish
• Supportthe team by stepping in wherever needed — running, clearing, resetting
• Engagewith guests with warmth and ease, matching the mood of the space
• Communicateclearly with chefs, runners and managers to keep things flowing

We’re looking for someone with:

• Anatural sense of pace, warmth and good humour
• Confidenceto learn on the job and ask questions
• Attentionto detail and pride in delivering great service
• Availabilityfor evenings, weekends and peak shifts
• Acollaborative approach — happy to muck in and help out across the team

Together

We hire people with personality who have a desire tocontinuously learn. Each person should bring themselves to work to shape ourculture and keep us real, interesting, and original.

To create a comfortable environment for all, guest andstaff, we prioritise teamwork over titles: no one’s too important to lend ahand, or to new to have a good opinion. We need low egos but high expectations:people who are humble enough to jump in, and serious about making an impact.

Three values we’ll expect you to live by:

• Enjoyit: it’s still work, but if you’re having fun then so are our guests. It’sok if you’re humming behind the bar or moving with the music.
• Ownit: whoever you are, and whatever your role, someone’s enjoyment is inyour hands. Always keep an eye out.
• Improveit: ask for feedback (and don’t be scared of what follows), and becurious. We’ll give you plenty of chances to learn and develop.

Note: positive Environmental, Social andGovernance (ESG) principles are integrated across these three values.