F&B Team Member - Hampton by Hilton London Gatwick Airport

RBH Hospitality Management; Guildford; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading hospitality management company as an F&B Team Member at the Hampton by Hilton London Gatwick Airport. You will create memorable experiences for guests while ensuring high standards of service and hygiene, in a dynamic environment. Benefits include discounted rates and flexible working arrangements.

Benefits

Discounted hotel room rates

Birthday holiday

Free onsite gym access

30% F&B discount

Employee Assistance Programme

Free meals on duty

Qualifications

• Previous food and beverage service experience is advantageous, but willingness to learn is key.
• Passion for creating positive guest experiences.
• Excellent communication skills for interaction with guests and colleagues.

Responsibilities

• Welcome guests and provide attentive service.
• Accurately take and process food and drink orders.
• Maintain hygiene and safety standards.

Skills

Communication

Attention to Detail

Teamwork

Flexibility

Job description

F&B Team Member - Hampton by Hilton London Gatwick Airport

JOIN US

At RBH, we believe our people are our greatest assets and prioritize their well-being. Our commitment to diversity, health & wellbeing, sustainability, and individuality distinguishes us from competitors. We are proud to be rated as one of the Top 30 Best Places to Work in Hospitality! We are passionate about the industry and are always looking for talented individuals to join our team.

OUR HOTEL

The Hampton by Hilton, London Gatwick Airport, is located at the North Terminal of London Gatwick Airport, the UK's second-largest airport. The hotel features 194 bedrooms, a restaurant and bar serving up to 500 guests during peak season, an onsite gym, and two meeting rooms accommodating up to 20 delegates each.

We invest in our people and strive to deliver exceptional customer service. If you have the ambition to improve continuously, deliver results with excellence, care about others, and act with integrity, then this is the right job for you!

OUR BENEFITS

We offer a benefits package designed to truly support our team, including:

• Discounted hotel room rates for you, friends, and family
• An extra day's holiday for your birthday
• Free onsite gym access
• 30% F&B discount at RBH hotels
• Refer a Friend scheme
• Flexible working arrangements
• Wagestream - control how and when you get paid
• Discounted travel and high street retail discounts
• Employee Assistance Programme
• Year-round social and wellness events
• Free meals on duty, saving over £1,000 annually

And much more!

A DAY IN THE LIFE OF A FOOD & BEVERAGE TEAM MEMBER

Here's what you'll be doing:

1. Welcome guests warmly and provide attentive service to ensure an enjoyable experience.
2. Accurately take and process food and drink orders, noting any special requests.
3. Serve food and drinks with care, maintaining high presentation standards and timely service.
4. Set up, clean, and reset tables and service areas to keep the dining space inviting and organized.
5. Prepare and serve a variety of beverages, including basic barista duties and non-alcoholic drinks.
6. Assist with inventory management by restocking supplies as needed.
7. Maintain hygiene and safety standards to ensure a clean and compliant workspace.
8. Collaborate closely with kitchen and bar teams to deliver seamless service and support smooth operations.

WHAT WE NEED FROM YOU

• A friendly, professional attitude with a passion for creating positive guest experiences.
• Previous food and beverage service experience is advantageous but not essential; willingness to learn is key.
• Excellent communication skills for confident interaction with guests and colleagues.
• Attention to detail, especially in order accuracy and food presentation.
• Team-oriented mindset, ready to support others and ensure smooth service.
• Flexibility and energy to thrive in a fast-paced environment, especially during peak times.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We are committed to hiring a diverse workforce and fostering an inclusive, people-first culture. If you require reasonable adjustments during our recruitment process, please contact us.