F&B Team Member

Edinburgh Marriott Hotel Holyrood; Manchester; On-site; GBP 18,000 - 24,000; Full time

Job summary

Join a prestigious hotel as a Food and Beverage Waiter/Waitress, where you will play a key role in delivering exceptional dining experiences. You will be responsible for customer service, serving food and drinks, and ensuring a welcoming atmosphere. The role offers flexibility and opportunities for career development in a vibrant team environment.

Benefits

World class training and development

Discounts on Rooms and Food & Beverage

Hot meals on duty

Free Gym access

Referral bonus programme

Health coverage

Qualifications

• Good level of English required.
• Previous experience in a similar role within a hotel or restaurant.
• Ability to stand for extended periods and carry out physical tasks.

Responsibilities

• Greet and welcome guests professionally and serve food and beverages.
• Process orders, handle payments, and maintain clean dining areas.
• Anticipate guest needs and provide excellent customer service.

Skills

Communication

Customer Service

Multitasking

Knowledge of Food and Beverage

Teamwork

Tools

Point of Sale (POS) Systems

Job description

Hello from Marriott Manchester Piccadilly Hotel!

You deserve a career that fulfils your purpose. You deserve to dream without limits. Be a part of something bigger than yourself. Be inspired by what’s possible and discover your own future. Begin your purpose, belong to a community, and become the best version of you.

Marriott Manchester Piccadilly Hotel is a busy 338-bedroom hotel in the heart of Manchester, a stone throw from Manchester Piccadilly Station.

We’ll support you, in and out of the workplace by offering:

• World class training and development, including leadership development.
• Unlimited career opportunities.
• Rooms and Food & Beverage discount with Marriott International.
• Hot meals on duty and unlimited access to tea and coffee.
• Excellent Spa Discounts.
• Free Off-Peak Access to the Gym, because your wellbeing is important.
• Referral bonus programme, rewarding you up to £250 per successful employee.
• A range of team engagement activities throughout the year.
• Canada Life – You will have access to an employee assistance helpline, which provides you with wellness and mental health programmes.
• Medicash: Medicash provides you with health cover and free GP online video consultations.
• Life Assurance.

Introduction to the F&B Team Member Role.

As a Food and Beverage Waiter/Waitress at the Marriott Hotel in Manchester, you will play a vital role in delivering a memorable dining experience for our guests. Your main duties will include providing top-notch customer service, taking orders, serving food and beverages, and maintaining a clean, inviting atmosphere in line with the hotel’s high standards.

What we need from you

We are a 24/7 business, therefore, flexibility to work a wide range of days and shifts is an important factor.

Please see a summary of the responsibilities below. This list is not exhaustive:

• Greet and welcome guests in a warm and professional manner.
• Present menus, offer suggestions, and provide detailed information on menu items, specials, and wine pairings.
• Take accurate food and drink orders and communicate them efficiently to the kitchen.
• Serve food and beverages promptly, ensuring proper presentation and temperature.
• Anticipate guest needs and respond to requests or concerns promptly and courteously.
• Process orders through the hotel’s Point of Sale (POS) system.
• Handle payments, including cash and card transactions, ensuring accuracy.
• Ensure that tables, dining areas, and workstations are clean, organised, and well-presented at all times.
• Assist in setting up and clearing down dining areas before and after service.
• Adhere to health and safety regulations, including food hygiene standards.
• Collaborate closely with kitchen and bar staff to ensure smooth service.
• Participate in team meetings and training sessions as required.
• Support colleagues by assisting with additional tasks during busy periods.
• Upsell food and beverage items where appropriate, enhancing guest satisfaction and sales.
• Promote special offers, events, and loyalty programmes to guests.
• Collect and communicate guest feedback to management to help improve service quality.
• Address guest complaints or issues promptly, escalating to management if necessary.

Competencies

• Good level of English required
• Previous experience in a similar role within a hotel, restaurant, or hospitality environment.
• Excellent communication and interpersonal skills.
• Ability to multitask and remain calm in a fast-paced environment.
• Strong knowledge of food and beverage service, including wine and cocktail service.
• Professional appearance, proactive and reliable and positive attitude.
• Flexibility to work various shifts, including weekends, evenings, and holidays.
• Basic knowledge of POS systems and cash handling.
• Ability to stand for extended periods and carry out physical tasks as needed.
• A team player with a customer-focused approach.

Be Inspired.

Be Empowered.

Be you.