F&B Supervisor

Hornblower Corp; Greater London; Hybrid; GBP 29,000 - 36,000; Full time

Job summary

City Cruises UK is seeking a full-time F&B Supervisor (Functions Supervisor) to lead onboard dining and private hire events across London, ensuring top guest experience and strict food safety and service standards.

You will supervise the Functions team, manage stock and paperwork, and contribute to sales and promotions; must be flexible to work 5 out of 7 days including weekends and bank holidays; applicants must be over 18.

Qualifications

• Experience in hospitality and guest service.
• Ability to lead a team onboard.
• Flexibility to work 5 out of 7 days incl weekends.
• Over 18 to serve alcohol.

Responsibilities

• Provide exceptional hospitality to guests and coworkers.
• Maintain safety and service standards on board.
• Analyse sales figures and support promotional activity.
• Complete function paperwork and stock checks.
• Lead and train the Functions team to meet targets and standards.

Skills

Customer service

Leadership

Team training

Sales analysis

Job description

This is a full-time, permanent position with a salary of £32,396.74 per annum (increase once probation has been passed), plus a paid performance-based incentive - 42.5 hours per week.

Mustbefullyflexibletoworkany5outof7daysacrosstheweekinclweekendsandbankholidays

Postholderswillberequiredtoservealcoholandmustthereforebeover18

CityCruisesUKispartoftheCityExperiencesdivisionoftheHornblowerGroup,agloballeaderinworld-classexperiencesandtransportationservices.Weoperatepublicdiningandsightseeingcruisesaswellasprivatechartersforcorporateevents,birthdayparties,weddings,orotherspecialoccasionsacrossLondonandYork.

The F&B Supervisor (known internally as the Functions Supervisor) will support the Functions Manager by leading the team in the delivery and execution of an excellent guest experience onboard all our dining cruises and private hire events. This position will ensure food safety and service delivery standards are maintained at all times.

Essential Duties & Responsibilities:

Customer Service

• Provide exceptional hospitality to guests and coworkers as prescribed in our RESPECT service system
• Ensure that the highest level of customer care is shown at all times to ensure a clean, comfortable and safe environment for all our passengers
• Anticipate customer needs and pre-empt any customer dissatisfaction and manage accordingly
• Tour the sales floor regularly, talking to colleagues & customers and identify/resolve any issues.
• Actively seeking customer feedback to improve the service

Safety

• Adhere to all Health and Safety requirements in accordance with the company’s Safety Management System (SMS), ensuring the safety of passengers is protected at all times
• Maintain the cleanliness and safety of all common areas

Sales

• Analysing sales figures and forecasting future sales volumes to maximize profits to achieve sales across all products
• To assist with promotional activity to attract prospective customers
• Ensure any wastage is minimized and accurately recorded.

Administrative/Other

• Completion of all function paperwork within the agreed timeframes
• Ensure all stock is on board and checked to company processes
• Participate in regular stock audits and all breakages recorded per company policy
• Be prepared to begin work at scheduled time
• Maintain uniform and personal grooming in compliance with appearance standards
• Additional duties as may reasonably be required
• Be an Ambassador for our RESPECT Service System

Leadership

• Provides leadership and guidance and training to team members
• Undertake induction for on the job training of waiting staff as per Company policy
• Ensure team briefings take place prior to the cruises with the team informing targets set
• Lead the Functions team, ensuring waiting staff are tending to guests needs within the company guidelines along with adhering to personal grooming and appearance standards.
• Ensure the team adhere to Financial practices and procedures in line with Company policy

#CityCruisesUK