F&B Shift Leader- NEC

www.findapprenticeship.service.gov.uk - Jobboard; Birmingham; On-site; GBP 30,000; Full time

Job summary

A leading global hospitality partner is seeking an F&B Shift Leader in Birmingham. The role involves managing events, leading a team, and ensuring high service standards. Ideal candidates should possess strong customer service skills, a hygiene certificate, and leadership experience. Competitive salary plus excellent benefits including healthcare, annual leave, and development opportunities are offered.

Benefits

Healthcare & wellbeing support

23 days annual leave plus bank holidays

Pension scheme

Professional subscriptions

Meals on duty included

Qualifications

• Proven ability to work under pressure with excellent customer service.
• Advanced planning and organizing skills.
• Sound knowledge of a busy corporate hospitality environment.

Responsibilities

• Support the management team in catering events.
• Manage up to 20 direct reports.
• Ensure all products and services are delivered to customer satisfaction.

Skills

Customer service skills

Attention to detail

Leadership skills

Time management

Communication skills

Education

CIEH Intermediate Hygiene Certificate

IOSHH qualification

Tools

Microsoft Office

Job description

F&B Shift Leader – NEC, Birmingham | Full-Time / Permanent

£29,036 + excellent benefits including healthcare, wellbeing support, 23 days\\' annual leave plus bank holidays, life assurance, meals on duty, and more.

We’re looking for...

To operate the business on a day-to-day basis ensuring designated operational areas are run professionally, efficiently & to a high service standard. Forward planning & strong people management is a must.

We are Levy

Levy is about elevating experiences. We are a leading global hospitality partner, designing and delivering unforgettable guest moments that prioritize people and the planet.

Trusted by some of the world’s most iconic stadiums, entertainment venues, and major events – including Wimbledon, Twickenham, Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London – we bring experiences to life with passion and precision.

Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities.

We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations.

F&B Shift Leader – The role

• Support the Amadeus management team in the delivery of a range of catering events and functions
• Taking responsibility of managing up to 20 direct zero-hour reports, including development, employment relation issues and specifically managing absenteeism
• Ensures staff are trained in all aspects of role – ability to recognise training requirements and offer ‘hands on’ approach when required.
• To implement, monitor and oversee delivery of all standards, meeting and exceeding customer expectations
• To communicate effectively with clients and all team members through various methods such as regular briefings/meetings & individual discussions.
• Advanced planning, organising & preparing of event mandatory paperwork.
• To provide effective complaint handling in accordance with standards by investigating complaints, liaising with customers and staff to determining necessary action
• To demonstrate high leadership skills thereby providing the basis for high group moral and staff motivation
• To allocate duties and responsibilities to all team members
• To ensure that all products and services are carefully noted and delivered to the customer’s satisfaction.
• Control of the temporary labour budget.
• Manages and effectively plans resources for events to the required departmental SOP Manuals, as allocated by the Food & Beverage Manager

What we’re looking for

• CIEH Intermediate Hygiene Certificate and IOSHH qualified preferred
• Computer Literate to be competent in Microsoft Office
• Proven ability to work under pressure with excellent customer service skills and an eye for “attention to detail”.
• Ideally hold a personal liquor license
• Numerate & literate with good verbal & written communication skills
• To have a sound knowledge of a busy corporate hospitality environment.

What you’ll get in return

• Competitive salary with bonus and full company benefits
• 23 days\\' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
• Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)
• Mental health support: 24/7 Employee Assistance Program
• Family benefits:
  • 2 days’ additional leave after returning from maternity leave
  • Day off for your baby’s first birthday
  • Enhanced family leave
• Perks & discounts:
  • Shopping, entertainment, and travel discounts
  • 20% off Nuffield Health and 10% off PureGym memberships
• Financial wellbeing:
  • Pension scheme
  • Life Assurance
  • Preferred rates on salary finance products
• Development opportunities:
  • Professional subscriptions
  • Ongoing training and structured career pathways
• Meals on duty included

Why Join Us?

Levy UK & Ireland is part of Compass Group, the world’s largest catering company, and a vibrant leader in hospitality.

We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence.

We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.

Together, we create unforgettable experiences – and shape the future of hospitality.