F&B Shift Lead

Topgolf Limited; Chigwell; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a dynamic team at a leading entertainment venue where your leadership skills will shine! In this role, you will provide guidance and support to team members, ensuring they meet performance targets while fostering a positive and inclusive culture. Your ability to motivate a diverse team and solve operational challenges will be key to delivering exceptional service. This position offers a unique opportunity to collaborate with various departments and make a significant impact on guest experiences. If you are passionate about leadership and creating a vibrant team environment, this is the perfect opportunity for you.

Qualifications

• High school diploma or equivalent work experience required.
• Proven experience in a leadership or supervisory role is essential.

Responsibilities

• Provide leadership and guidance to team members to achieve performance targets.
• Monitor team performance and provide regular feedback and coaching.
• Promote a positive and inclusive team culture, fostering engagement.

Skills

Leadership

Communication Skills

Problem-Solving Skills

Organizational Skills

Team Motivation

Time Management

Interpersonal Skills

Software Proficiency

Knowledge of Regulations

Education

High School Diploma

Tools

Relevant Software

Job description

Job Responsibilities

1. Provide leadership and guidance to team members to achieve performance targets.
2. Monitor and evaluate team performance, providing regular feedback and coaching.
3. Collaborate with other departments to ensure seamless workflow and quality service delivery.
4. Identify and resolve operational issues and guest concerns promptly.
5. Promote a positive and inclusive team culture, fostering associate engagement and development.
6. Ensure compliance with company policies, procedures, and safety standards.
7. Prepare and present regular reports on team performance and key metrics.
8. Perform other operational duties as assigned by your manager.

Critical Skills & Experience Requirements

1. High school diploma or equivalent work experience.
2. Proven experience in a leadership or supervisory role.
3. Excellent communication, interpersonal, and problem-solving skills.
4. Strong organizational and time-management abilities.
5. Ability to motivate and inspire a diverse team to achieve goals.
6. Proficiency in relevant software and tools.
7. Knowledge of industry-specific regulations and best practices.
8. Availability to work varied shifts, including evenings, weekends, and holidays.
9. Ability to stand and walk for long periods of time, including maneuvering up and down stairs.