F&B Receptionist Executive

ASIA GRAND PTE. LTD.; Glasgow; On-site; GBP 22,000 - 30,000; Full time

Job summary

A fast-paced restaurant is seeking a Front Desk Manager to ensure smooth operations and enhance customer satisfaction. The successful candidate will oversee bookings, handle customer inquiries, manage payments, and collaborate with staff to deliver exceptional service standards. The position requires a strong focus on customer service, communication skills, and adherence to operational procedures.

Qualifications

• Proven experience in a front desk or customer service role.
• Ability to manage bookings and payments effectively.
• Strong communication skills for customer interaction.

Responsibilities

• Manage bookings and ensure table readiness for clients.
• Handle customer inquiries and resolve any issues.
• Maintain records of payments and manage e-reservations.

Skills

Customer Service

Communication

Time Management

Job description

Your main duties are as follows:

• Draw up client bookings for tables and ensure that tables are set before clients' arrival
• Manage the front desk by receiving incoming calls, greeting and attending to customers
• Inform guests about the availability of tables and direct them to the tables
• Keep records of guests who visit the restaurant
• Assist customers with answers to queries, and proffer solutions to issues within your capacity
• Collaborate with other restaurant staff and the management to ensure that customer complaints are properly attended to in a timely manner
• Ensure that clients make payment for services before they exit the restaurant
• Keep clear records of payments received and make detailed notes of balance payments
• Communicate with other staff, such as dinners, informing them of clients' bookings, needs and complaints.
• Management of e-reservations across all platforms in the company
• Adhere to hygiene and safety standards
• Adhere to company’s standard operating procedures
• Any other appropriate duties and responsibilities as assigned

Working Hours: 6 days work week, including weekend & PH.