F&B Operations Manager - Intercontinental London Park Lane

Hospitality ON; London; On-site; GBP 55,000 - 65,000; Full time

Job summary

An established industry player is seeking a passionate Food and Beverage Operations Manager to lead their Breakfast and In-Room Dining Team. This role involves overseeing daily operations, ensuring exceptional service, and fostering team development in a dynamic environment. With a focus on guest satisfaction and operational excellence, you will engage with both guests and team members to create memorable dining experiences. The position offers a competitive salary, professional development opportunities, and a vibrant workplace culture that encourages personal growth and achievement. Join a team that values your contributions and supports your career journey.

Benefits

31 days holiday including bank holidays

Company sick pay

Life insurance

Professional development programs

Free meals on duty

Hotel and restaurant discounts

50% discount in F&B outlets

Discounts from over 15,000 stores

Exclusive local discounts

Support for growth and development

Qualifications

• Experience in running dynamic buffet-style services.
• Flexibility to cover other F&B areas as needed.

Responsibilities

• Manage day-to-day operations of F&B services.
• Conduct performance reviews and team coaching.
• Engage with guests to deliver high-level service.

Skills

Buffet-style service management

Team management and coaching

Problem-solving

Customer engagement

Flexibility in operations

Education

Master 2

Job description

At InterContinental London Park Lane, we are currently looking for a Food and Beverage Operations Manager to join the Breakfast / In Room Dining Team.

As our F&B Operations Manager

You will work across all the food and beverage areas, with your main focus being on Breakfast service. You will be accountable for the day-to-day performance of your division, working alongside the team to deliver results by exceeding guests’ expectations. Your working pattern will be 5 out of 7 days, including brunch on Sundays.

Responsibilities include:

1. Roster all team members to ensure effective and efficient use of resources, maintaining brand standards.
2. Ensure team members have the tools they need.
3. Experience in running dynamic buffet-style services, as well as lunch/dinner services.
4. Engage with guests and deliver Forbes 4* and above level service in a fast-paced environment.
5. Recognize departmental challenges and solve multiple undefined problems, improving processes, systems, and products.
6. Conduct performance reviews, regular check-ins, and manage team engagement and accountability.
7. Provide coaching and training to the team, both in the moment and regularly.
8. Stay aware of market trends, implement new initiatives, and collaborate with other departments.
9. Be flexible to cover other areas of the F&B operation as needed.

If you believe you are a good fit, we would love to hear from you!

We offer:

• Up to £55,000 per annum plus service charge, paid overtime, and other benefits.
• 31 days holiday including bank holidays, increasing to 33 days (Pro Rated).
• Company sick pay and life insurance.
• Professional development through IHG Leadership programs and online learning platforms.
• Free meals on duty.
• Hotel and restaurant discounts worldwide for you and your friends & family.
• 50% discount in our F&B outlets.
• Discounts from over 15,000 stores via Hapi benefits scheme.
• Exclusive local discounts at select venues.
• Support for your growth and development, inspiring you to achieve more.

Our culture

• We aim to inspire you to be your best.
• Encourage personal expression and achievement.
• Empower and inspire others.
• Provide opportunities to learn, grow, and push boundaries.
• Create a sense of belonging and purpose.

We operate 7 days a week, 365 days a year, and require flexible shift work.

Welcome to InterContinental London Park Lane

Located at a prestigious address, overlooking two Royal Parks, our hotel offers modern luxury and seasonal cuisine in Mayfair. Our interiors are elegant, and our views scenic.

Address: One Hamilton Place, Park Ln, London, W1J 7QY, United Kingdom

Contract Details

• Type: CDI

Skills & Experience

• Level: Master 2
• Experience: Running dynamic buffet-style services.
• Flexibility to cover other F&B areas as needed.