F&B Events Manager — Guest Experience

Chester-Zoo; Chester; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Permanent contract

Salary £30,750 per annum

33 days annual leave

Holiday buy/sell scheme

Staff pass and complimentary tickets

Cycle to work

Healthcare plan

Pension up to 9%

Job summary

The Square at Chester Zoo is seeking an experienced Food & Beverage Events Assistant Manager to lead the events team and oversee front-of-house operations for weddings and events. You will work closely with the Head Chef and F&B team to uphold service excellence and guest satisfaction at every event.

You will manage staffing, training, EPOS and stock control, and drive revenue while maintaining high standards. This permanent role offers 40 hours per week with weekend shifts.

Qualifications

• Experience operating in a high-volume business at a management level.
• Exceptional guest service skills within a guest-focused environment
• Experience leading and developing a team across multiple disciplines
• Knowledge of budgets, forecasting and target setting
• Excellent written and verbal communication with ability to liaise at all levels
• Computer literacy with Excel and Microsoft products

Responsibilities

• Oversee daily management of The Square, ensuring smooth service and exceptional guest experience
• Lead, motivate and develop the events team, supporting recruitment, training and performance management
• Manage food & beverage systems including EPOS, stock control, cash handling, and health & safety compliance
• Use sales and performance data to inform decisions and set team goals
• Maximise revenue by monitoring payroll and spend, encouraging upselling and reducing waste
• Ensure adherence to policies, procedures, food safety, health & safety, and licensing laws
• Coordinate occasional events at The Oakfield with regular pub operations

Skills

Guest service

People management

Leadership

Budgeting

Forecasting

Communication

Tools

Excel

EPOS systems

Job description

The Square at Chester Zoo is seeking an experienced Food & Beverage Events Assistant Manager to lead the events team and oversee front-of-house operations for weddings and events. You will work closely with the Head Chef and F&B team to uphold service excellence and guest satisfaction at every event.

You will manage staffing, training, EPOS and stock control, and drive revenue while maintaining high standards. This permanent role offers 40 hours per week with weekend shifts.