F&B Event Premium Manager- NEC

Levy Uk + Ireland; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality company is seeking an Arena F&B Operations Lead in Birmingham to lead operations, drive sales, and enhance guest experience. Responsibilities include managing key accounts, overseeing compliance with safety standards, and fostering team development. The ideal candidate will possess strong leadership skills, commercial acumen, and a passion for guest experiences. This role offers a competitive salary and a range of benefits, including bonuses, healthcare, and annual leave.

Benefits

Salary of £38,152 plus bonuses

Healthcare

23 days' annual leave

Life assurance

Meals on duty

Qualifications

• Proven leadership experience in a similar operational role.
• Strong commercial acumen with a track record of managing costs and opportunities.
• Passion for delivering excellent guest experiences.

Responsibilities

• Lead the Arena F&B operations team to deliver exceptional guest experience.
• Drive sales and ensure operational efficiency.
• Coach management and team members to meet KPIs.

Skills

Leadership experience in operational roles

Commercial acumen

Strong problem-solving skills

Organizational skills

Ability to work in fast-paced environments

Job description

Job Title: Arena F&B Operations Lead

Lead the Arena F&B operations team to deliver exceptional guest experience and commercial performance. Support the implementation of strategic initiatives aligned with the Arena F&B strategic plan. Ensure safety standards are met for both team members and guests. Demonstrate commercial value to your team, line manager, and leadership, in line with the One Compass vision, values, and business strategy.

1. Assist the Arena F&B General Manager in executing the strategic plan to achieve profitable growth by driving sales, ensuring operational efficiency, and controlling costs.
2. Create a premium guest experience across all touchpoints of their journey.
3. Foster a fun and vibrant environment for colleagues that enhances the customer experience.
4. Maintain SOP standards and seek new opportunities to improve the guest experience.
5. Manage key accounts for live event clients.
6. Identify and implement sales opportunities and cost-saving measures.
7. Monitor performance metrics, manage profit and loss, budgets, and sales forecasts to ensure operational excellence and profitability.
8. Support staffing and F&B ordering for events based on sales forecasts.
9. Ensure compliance with health & safety standards and licensing laws.
10. Coach management and team members to meet KPIs and uphold high standards.
11. Develop a positive working environment to attract and retain talent.
12. Build effective relationships with stakeholders.
13. Proven leadership experience in a similar operational role.
14. Strong commercial acumen with a track record of managing costs and opportunities.
15. Passion for delivering excellent guest experiences and maintaining standards.
16. Experience in budgeting, forecasting, and financial analysis.
17. Leadership experience in developing high-performing teams and driving change.
18. Ability to work in a fast-paced environment with multiple priorities.
19. Strong problem-solving and organizational skills.
20. Personal License and DPS qualification are preferred but not essential.

Levy, part of Compass Group, operates at premier venues worldwide, delivering legendary food, drink, and hospitality experiences. Our partnerships include Wimbledon, Twickenham, Edgbaston, and more. We are committed to sustainability, wellbeing, diversity, and inclusion, aiming for Net Zero by 2027. We are proud to pay at least the Real Living Wage or London Living Wage.

Benefits include a salary of £38,152 plus bonuses, healthcare, wellbeing support, 23 days' annual leave, life assurance, meals on duty, and more. We offer a supportive, inclusive workplace where everyone can thrive, creating unforgettable experiences and shaping the future of hospitality.