F&B Attendant (Night)

Royal Lancaster London; London; On-site; GBP 26,000 - 35,000; Full time

Job summary

A leading hotel in London seeks a passionate Night Food & Beverage Attendant for their In Room Dining service. This role involves providing five-star service, assisting in procedures, taking orders, and using hotel management systems. Join a fun-loving team committed to personal development and memorable guest experiences.

Benefits

Annual earnings up to £35,000

Pension scheme with contributions

50% discount in restaurants and spas

Access to private medical insurance

Employee Assistance Programme

Bike to work scheme

Free meals on duty

Interest-free season ticket loan

Qualifications

• Passion for delivering five-star service.
• Ability to assist in opening and closing procedures.
• Experience with in-room dining orders and property management systems.

Responsibilities

• Assist in opening and closing procedure of the outlet.
• Ensure service area is stocked and maintained.
• Take in-room dining orders and post correctly in POS.

Skills

Positive energy

Customer service

Teamwork

Tools

Simphony POS

Opera

Job description

Social network you want to login/join with:

Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a Night Food & Beverage Attendant – In Room Dining at the Royal Lancaster London, where we encourage your personal development and growth. We are located next to Lancaster Gate tube station, and a short distance from Paddington, Bayswater, and Marble Arch stations.

Some of our fabulous benefits you will enjoy as a Night Food & Beverage Attendant – In Room Dining include:

• Annual earnings up to £35,000.00 (£26,607.36 base salary + non-contractual tronc)
• Pension scheme with company contributions
• 50% discount in all our restaurants and Spas across our properties
• Team member and Friends & Family rates across our properties
• Extensive discounts on our benefits platform
• Access to private medical insurance
• Support through development plans, apprenticeships, and world-class management development programmes including educational sponsorship to be the best you can be
• Interest-free season ticket loan
• Employee Assistance Programme - 24/7 online GP, mental health support, and virtual wellbeing
• Bike to work scheme
• Recommend a Friend incentive
• Complimentary laundry
• Free meals on duty
• Opportunity to join our taskforces to contribute to the business focuses, community, and environment
• Employee recognition schemes and Social Committee events including gala dinners and much more!

We are currently looking for a passionate Night Food & Beverage Attendant – In Room Dining to join our Food & Beverage department on a permanent basis, with an immediate start, to deliver memorable moments and five-star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.

As a Night Food & Beverage Attendant – In Room Dining, your main duties and expectations will include:

• Assist in the opening and closing procedure of the outlet.
• Ensure the service area is fully stocked for each service period. Maintain cleanliness and report any damage.
• Take in-room dining orders via phone in line with the SOP.
• Post orders correctly in Simphony POS in line with the SOP.
• Use the hotel’s property management system (Opera) to get necessary information/reports.

You will be required to work 40 hours per week, on a shift rota.

We are …

• One of the happiest hotels in London
• Hoteliers’ Charter Approved
• Preferred Hotels & Resorts member

We are more concerned with what’s in the glass, not whether it’s half full or empty, so if you feel this Night Food & Beverage Attendant – In Room Dining role is for you, come and pour some happiness into your life by joining our award-winning family today!

All applicants must be legally eligible to work in the UK