F&B Attendant

TN United Kingdom; London; On-site; GBP 25,000; Full time

Job description

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Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a Food & Beverage Attendant at the Royal Lancaster London, where we encourage your personal development and growth. We are located next to Lancaster Gate tube station, and a short distance from Paddington, Bayswater and Marble Arch stations.

Some of our fabulous benefits you will enjoy as a Food & Beverage Attendant are:

1. Salary - £25, + service charge
2. Pension scheme with company contributions
3. 50% discount in all our restaurants and Spa’s across our properties
4. Team member and Friends & Family rates across our properties
5. Extensive discounts on our benefits platform
6. Access to private medical insurance
7. Support through development plans, apprenticeships and world-class management development programmes including educational sponsorship to be the best you can be
8. Interest free season ticket loan
9. Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
10. Bike to work scheme
11. Recommend a Friend incentive
12. Complimentary laundry
13. Free meals on duty
14. Opportunity to join our taskforces to contribute to the business focuses, community and environment
15. Employee recognition schemes and Social Committee events including gala dinners and much more!

We are currently looking for a passionate Food & Beverage Attendant to join our Food and Beverage department on a permanent basis, with an immediate start to join us in consistently delivering memorable moments and five-star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.

As a Food & Beverage Attendant, your main duties and expectations for the role will include:

1. Welcomes guests as they enter the outlets (the “arrival experience”) with a smile and a clear Good morning/evening/afternoon.
2. Escorts guests to the table, presents menu, shows buffet, describes specials, and beverage list, and uses available knowledge to exceed guests’ expectations.
3. Ensures every guest receives exceptional service of food & beverage according to the company policy, SOPs and AA and LQA standards from him/herself as well as other colleagues.
4. Assists in opening and procedures in the outlets.
5. Assists with clearing, re-setting tables, taking orders, serving food and drinks, polishing, equipment, and maintaining the buffet, following departmental standards.

You will be required to work 40 hours per week, on a shift rota.

We are …

1. One of the happiest hotels in London
2. Hoteliers’ Charter Approved
3. Preferred Hotels & Resorts member

We are more concerned with what’s in the glass, not whether it’s half full or empty, so if you feel this Food & Beverage Attendant role is for you, come and pour some happiness into yours by joining our award-winning family today!

All applicants must be legally eligible to work in the UK