F&B Attendant

Metropolitan Gaming; City of Westminster; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Service charge and tips

Enhanced pay after midnight

Discounts and perks across travel,ret?

Company pension scheme and life insur

Discount on Food and non-alcoholic Bev

Season ticket loan and cycle to work

Refer a friend bonus reward

Job summary

Metropolitan Gaming in the United Kingdom is seeking a friendly F&B Attendant to deliver high-standard service across busy shifts. You will manage mise-en-place, assist the team, and master the POS system to place swift orders.

You’ll ensure prompt delivery of food and drinks and engage guests to create a smooth, elegant dining experience. We value energy, attentiveness, and a willingness to work nights, weekends, and shifts in a 24/7 trading environment.

Qualifications

• Operate mise-en-place before and after service to required standards.
• Support the team to ensure efficient service during busy periods.
• Deliver food and drinks promptly with expert knowledge.
• Interact with guests to ensure a smooth, elegant service experience.
• Be responsive and initiative by anticipating guest needs.
• Maintain upbeat, professional attitude.
• Treat guests and stakeholders with courtesy and respect.
• Open and close conversations clearly and warmly.

Responsibilities

• Organise and carry out mise-en-place duties prior to and after service to the required standards.
• Support the team to ensure efficient and smooth service during busy periods
• Master the point-of-sale system for swift and precise order placement.
• Deliver food and drinks promptly and with expert knowledge, maintaining the highest standards
• Engage with and interact comfortably with guests and build a working rapport in service to ensure a smooth and elegant service experience
• On It: Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
• Upbeat and Positive Attitude: Maintains a professional, enthusiastic, and solution-oriented demeanour that fosters a welcoming and energetic environment.
• Be Nice: Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
• Open and Close: Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.

Skills

Guest interaction

Team collaboration

Communication

Flexibility

Tools

POS system

Job description

• Organise and carry out all mise-en-place duties prior to and after service to the required standards.
• Support the team to ensure efficient and smooth service during busy periods
• Master the point-of-sale system for swift and precise order placement.
• Deliver food and drinks promptly and with expert knowledge, maintaining the highest standards
• Engage with and interact comfortably with guests and build a working rapport in service to ensure a smooth and elegant service experience

Service Behaviours

Our F&B Attendants are expected to always demonstrate our key service behaviours:

• On It: Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
• Upbeat and Positive Attitude: Maintains a professional, enthusiastic, and solution-oriented demeanour that fosters a welcoming and energetic environment.
• Be Nice: Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
• Open and Close: Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.

Please Note: You must be aged 18 or above and have the right to work in the UK This position requires working nights, evenings, weekends and shifts that coincide with a 24/7 trading week so individuals should be flexible in their scheduling. F&B Attendants will spend a large portion of their shift on their feet working directly with the public.

Metropolitan Gaming is about more than the games or the buzz of the venue. It's about energy. Atmosphere. Service that's sharp and in sync with the moment. Driven by people, we're a diverse, close-knit team who back each other, celebrate wins and create great experiences together. If you're upbeat, curious and ready to get involved, you'll feel at home here. Personality matters. Every shift is a chance to make your mark.

Why Join Us

A place to grow, not just a job. You'll be recognised for great work and given opportunities to build your skills and grow your career.

Alongside competitive pay, you can also expect:

• Service charge and tips
• Enhanced pay after midnight
• Discounts and perks across travel, retail, hospitality and wellbeing
• Company pension scheme and life insurance cover
• Discount on Food and non-alcoholic beverages across all venues
• Season ticket loan and cycle to work scheme
• Refer a friend bonus reward