F&B Attendant

metropolitan gaming; City Of London; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Service charges

Enhanced pay after midnight

Discounts across venues

Pension & life insurance

Food/bev discounts

Season ticket loan

Refer a friend bonus

Job summary

Metropolitan Gaming is seeking an attentive F&B Attendant to set the scene for exceptional guest experiences in our venue. You will be part of a dynamic Food and Beverage team, delivering service that is responsive, friendly, and aligned with our fast-paced environment.

Flexibility to work nights, evenings, weekends and shifts in a 24/7 trading week is essential, with opportunities to develop skills within a vibrant hospitality setting and contribute to a memorable guest experience.

Qualifications

• Experience in food and beverage service or hospitality.
• Ability to work nights, weekends and holidays.
• Strong guest interaction and service mindset.

Responsibilities

• Organise mise-en-place before and after service to the required standards.
• Support the team to ensure efficient service during busy periods.
• Master the POS system for swift and precise order placement.
• Deliver food and drinks promptly and with expert knowledge, maintaining the highest standards.
• Engage with and interact comfortably with guests and build rapport to ensure a smooth and elegant service experience.

Job description

About Us

Metropolitan Gaming is about more than the games or the buzz of the venue.
It’s about energy. Atmosphere. Servicethat’ssharp andin syncwith the moment.

Driven by people,we’rea diverse, close-knit team who back each other, celebratewinsand create great experiences together.Ifyou’reupbeat,curiousand ready to get involved,you’llfeel at home here. Personality matters. Every shift is a chance to make your mark.

Why Join Us

A place to grow, not just a job.You’ll be recognised for great work and given opportunities to build your skills and grow your career

Alongside competitive pay, you can also expect:

• Service charge and tips
• Enhanced pay after midnight
• Discounts and perks across travel, retail, hospitality and wellbeing
• Company pension scheme and life insurance cover
• Discount on Food and non-alcoholic beverages across all venues
• Season ticket loan and cycle to work scheme
• Refer a friend bonus reward

What We Are Looking For

As aF&B Attendantat Metropolitan Gaming, you will set the scene for exceptional experiences and are an invaluable part of our Food and Beverage Team.F&B Attendant'sare flexible to our customers' needs and go above and beyond to make anything possible.

Main Responsibilities

• Organise and carry out all mise-en-place duties prior to and after service to the required standards.
• Support the team to ensureefficient and smooth serviceduring busy periods
• Master the point-of-sale system for swift and precise order placement.
• Deliver food and drinks promptly and with expert knowledge, maintaining the highest standards
• Engage with and interact comfortably with guests and build a working rapport in service to ensure a smooth and elegant service experience

Service Behaviours

Our F&B Attendantsare expected to always demonstrate our key service behaviours:

• On It: Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
• Upbeat and Positive Attitude: Maintains a professional, enthusiastic, and solution-oriented demeanour that fosters a welcoming and energetic environment.
• Be Nice: Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
• Open and Close: Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.

Please Note:

You must be aged 18 or above and have the right to work in the UK

This position requires working nights, evenings, weekends and shifts that coincide with a 24/7 trading week so individuals should be flexible in their scheduling.

F&B Attendantswill spend a large portion of their shift on their feet working directly with the public.