F&B Attendant

Leonardo Hotels; Basingstoke; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Special hotel room rates across UK & 2

Company-wide recognition scheme

Talent referral scheme

Wellbeing calendar

Structured training programmes

Job summary

The Grand Brighton, part of the Leonardo Hotels Limited Edition portfolio, is hiring a dedicated F&B Attendant to join our Victoria Lounge team. This full-time role (35 hours per week) focuses on delivering memorable guest experiences and supporting hotel operations with a positive, guest-first attitude.

You will engage with guests, resolve concerns promptly, and work closely with team members to uphold high standards of service and safety.

Qualifications

• Customer-facing hospitality experience preferred.
• Strong communication and interpersonal skills.
• Proactive approach to guest service.
• Ability to work in a dynamic hotel environment.

Responsibilities

• Offer exceptional guest care at all times and address guest concerns courteously.
• Collaborate with colleagues across departments to elevate the guest experience.
• Operate in a safe and orderly manner; report hazards or incidents to management.
• Demonstrate proficiency with Leonardo Hotels products and internal systems.
• Adhere to company policies, code of conduct, and health and safety regulations.

Skills

Guest care

Communication

Teamwork

Safety awareness

Adaptability

Job description

LGB - The Grand Brighton is Limited Edition, which is a collection of distinctive hotels that have their own characters. Our diverse and friendly teams focus on delivering exceptional guest care, ensuring every guest feels welcomed. Limited Edition is a part of the Leonardo Hotels portfolio.Main TasksThis is a full time position (35hours per week). This is a customer facing role within our award winning Victoria Lounge.• Offer exceptional guest care at all times• Address guest concerns courteously and promptly to ensure their satisfaction• Collaborate with colleagues in all departments to elevate the overall guest experience consistently• Operate in a safe and orderly manner, promptly reporting any hazards, accidents, losses, or damages to management• Demonstrate proficiency in the Leonardo Hotels product and familiarity with the organisation• Engage in continuous learning and skill development to maintain service excellence• Utilise all relevant systems correctly to complete tasks in a timely manner• Adhere to Company policies, Code of Conduct, procedures and relevant legislation at all times – including, but not limited to, Data Protection and Health and Safety regulations• Complete any other reasonable request made by a member of the management team or a supervisorPerson Specification• Genuine passion for delivering memorable moments to guests• Positive approach to changing service environments and priorities• Pro-active with a hands-on approach to delivering consistent results• Embrace the Leonardo Hotels’ Guest Care culture; be empowered to work on your own initiative• Friendly team player with the ability to work effectively and efficiently with others• A confident communicator willing to make suggestions for improvements, and open to feedback from colleagues• Engaged with hotel initiatives to support the local communityMeasurable Performance Indicators• Demonstrating the Company vision, mission and values when interacting with colleagues and guests• Customer reviews• Fulfilment of the job skills checklist• Customer satisfaction scores e.g. Booking.com• Regular review meetings with line managerAvailable Ongoing Learning• GROW online BELONG induction and development courses• Academy Technical skills training• Team Coach• ‘Come Join Us’ Guest Care training• Opportunity to apply for internal development programmes, such as:o Junior Chef Development programmeo Graduate programmeo Level 2 Apprenticeships in HospitalityNOTE: The learning opportunities listed above are correct at the time of issue and are subject to change. You must speak with your line manager if you are interested in pursuing any training courses or programmes.Some of the perks our F&B Attendant could enjoy include:Special rates on Leonardo Hotel rooms across the UK & EuropeCompany-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shopsTalent referral schemeThank You Week: from ice cream trucks to yoga classes and lots in between!Wellbeing CalendarOngoing job-related training programmes with clear paths for progressionWe’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.Why come join us as a F&B Attendant?We look after our colleagues just as well as we look after our guests. Once you join a Limited Edition, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!