F&B Assistant - Room Service

The Midland Hotel; Liverpool City Region; On-site; GBP 20,000 - 25,000; Full time

Job summary

The Midland Hotel is seeking a Food and Beverage Assistant to join their dynamic team. You will play a crucial role in providing excellent hospitality in the hotel’s restaurant and bar. The ideal candidate will possess a warm personality, great communication skills, and a passion for customer service, contributing positively to the guest experience in a busy environment.

Benefits

Special rates on hotel rooms across the UK & Europe

Company-wide recognition scheme

Talent referral bonus

Employee Awards Celebration

Company Pension Scheme

Life Assurance

Wellbeing Support

Ongoing job-related training

Qualifications

• Friendly personality with enthusiasm for hospitality.
• Confidence in engaging with guests.
• Ability to work in a busy environment.

Responsibilities

• Ensure guests have a great experience in the restaurant and bar.
• Build rapport with customers and the team.
• Collaborate with a vibrant team to deliver first-class hospitality.

Skills

Teamwork

Customer Service

Communication

Job description

Be Yourself – Be a Bold Team Player – Be Leonardo

As a Food and Beverage Assistant, you’ll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you’ll be stepping into a busy role! You’ll be working as part of a vibrant team to deliver first-class hospitality to our guests in the hotel’s restaurant and bar.

Some of the perks our colleagues enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!
• Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
• Talent referral scheme: earn yourself a bonus for recommending a friend to join us
• We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
• The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
• Ongoing job-related training programmes with clear paths for progression
• Be yourself!
• Share your positive energy with guests and your team
• Ensure that guests have a great experience in our restaurant and bar, and are leaving with a desire to come back again!
• Be confident in speaking with guests and the team – we love building a good rapport

We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. In our business, your hard work and pace is valued so it’s our role to keep you at the top of your game as a Hospitality professional! Our “GROWonline” learning portal ensures you develop the knowledge and skills you need, along with regular coaching and training from your manager. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellness webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!

Our Story

Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years’; there’s never been a more exciting time to come join us!