F&B Assistant - Client Support Team

Convene; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Convene, a leading hospitality company in London, seeks a Food Service Supervisor to join their dynamic team. The role involves supervising a food service team, maintaining high standards of service and hygiene, and ensuring compliance with health and safety regulations. You will receive generous benefits, paid time off, and opportunities for growth within a supportive and inclusive environment.

Benefits

Generous paid time off

Pension scheme with contributions

Wellness subsidy

Cycle to Work savings

Qualifications

• Proven experience in food service and hospitality roles.
• Strong supervisory skills with the ability to lead a team.
• Knowledge of health and safety regulations.

Responsibilities

• Deliver waiting service and provide excellent client service.
• Supervise food service team and conduct performance reviews.
• Comply with health and safety regulations in all duties.

Skills

Client Service

Supervision

Teamwork

Health & Safety Compliance

Education

Experience in Hospitality

Job description

Please note: candidate must currently reside in the UK and be able to work in the UK without sponsorship.

Convene is an Equal Employment Opportunity Employer and we believe that diverse teams are the best teams. We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) and strive to create an inclusive and equitable workplace where everyone can be their true selves, where we all show up for each other. In line with our goal to be 1% better every day, we are committed to listening, learning, growing and improving.

Are you looking for flexible hours? Working as a team? There are many reasons to join our amazing Company. The skills you gain and the experience you gather may well kick-start your career in hospitality/events!

What You’ll Do:

Service

• To deliver waiting service during service times in a professional and pleasant manner ensuring excellent client service at all times.
• To provide food and beverage services to meeting rooms and in the restaurant, cleaning and replenishing as appropriate.
• To ensure all catering areas are left clean and tidy as is reasonably practicable at all times and signing relevant duties off on appropriate cleaning schedules.
• To assist with washing up in the food services area and ensure catering equipment is kept clean and tidy, in accordance with Health & Safety.
• To adhere to company training programs and all related documents.
• To follow and support any reasonable request relevant to the position and the operations of the department.
• To ensure stock and stock levels are well maintained under the supervision of the Venue Manager.
• To order consumables, disposables and equipment in line with business levels.
• To take all possible steps to deliver first class client service at all times and in all circumstances.
• To ensure that all food and beverages are served on time.
• To maintain a happy and helpful manner and attitude throughout working hours.

Health and Safety

• To carry out duties in accordance with all Health and Safety regulations and company best practice
• To comply with the company and statutory regulations on grooming and personal hygiene standards.

General:

• To be available for staff briefings and company events
• To be available for weekend work where necessary
• To undertake any reasonable requests for ad hoc duties by the venue team

Supervision:

• To effectively supervise all members of the food service team on a day to day basis and carry out performance reviews twice yearly, implementing training and development programmes.
• To be responsible for all recruitment, inductions and training of the Food services team.
• To prepare the weekly staff rota in accordance with business levels.
• To ensure high standards of appearance are maintained within the catering department

Who We Are:

Convene is a premium hospitality company that designs and operates meeting, event, flexible office, and membership spaces. With a network of 38 locations across nine cities in the U.S. and UK, Convene thoughtfully combines beautiful yet intuitive design, fully-integrated technology services, and a warm and welcoming environment to create a turnkey solution for extraordinary meeting and work experiences. Founded in 2009 with the goal of bringing hospitality and lifestyle into traditional commercial real estate assets, Convene partners with the industry’s top landlords to deliver increased value to their assets and premium experiences to their tenants. Convene has been named one of America’s 100 Most Promising Companies by Forbes and a Best Workplace by Inc. magazine, Fortune magazine, and Built In. Learn more at https://convene.com/

At Convene, you’ll receive:

• Generous paid time off, including an extra day off for your birthday
• Participation in our pension scheme with contributions from Convene
• Wellness subsidy to support your wellbeing
• Savings on bikes and equipment through Convene’s Cycle to Work programme
• A chance to be part of a dynamic, growing team
• The opportunity to have a significant impact on your team and the business in the work that you do

Convene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives.

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