F&B Assistant

Amberley Castle; United Kingdom; Remote; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Service charge and tips

Staff accommodation

Perkbox platform

Employee discounts across hotels

Meals on duty

Development pathways

Milestone awards

Job summary

Amberley Castle in West Sussex is seeking a Food and Beverage Assistant to join our restaurant team. You will lead by example, supervise colleagues and ensure we consistently deliver exceptional guest service while sharing passion and personality.

Flexibility with rotas, a focus on memorable guest experiences, and the opportunity to progress within our growing family of boutique hotels are key parts of this role.

Responsibilities

• Lead by example, supervising the restaurant team and ensuring we consistently provide exceptional service to our guests.
• Build strong relationships with colleagues across departments to deliver a memorable guest experience.
• Maintain flexibility with rotas to support work-life balance and fair scheduling.
• Support the team in daily operations and contribute to a positive hospitality environment.

Job description

Location :Located in the picturesque village of Amberley in the beautiful West Sussex countryside, Amberley Castle is a unique luxury hotel steeped in over 900 years of history. With 4 AA red stars, 3 AA rosettes, and a member of Relais & Châteaux, Amberley Castle gives our team the chance to work in a castle with quality and style. SERVICE CHARGE-We pay our team service charge each month! This service charge all goes into one pot, and 100% of that service charge is then shared amongst all the team at the hotel-every penny received is paid out to the team. Service charge can be in the region of £300 a month (close to £3,600 per year) over and above base pay, for a full time employee. The hotel may also be able to offer off-site staff accommodation in our 2 staff houses (within walking distance to the hotel) in order to help the newest members of the team to re‑locate, so they can settle into life at the hotel and local area in comfort.

Come andjoin our team as an Food and Beverage Assistant and let your passion andpersonality shine

Our cultureis important to us, and we encourage everyone in our teams to showthoughtfulness towards each other and our guests.

As a Food and Beverage Assistant, you will lead by example, supervising the restaurant team andensuring we always providing exceptional service to our guests.

We want all of our guests toenjoy their time with us, and make memories that last a lifetime.

Check out some of the key pointsabout the role:

• We serve a lot of yummy dishes, so we askthat you get to know the menu, that way you can advise our guests, if they askfor help.
• You spend alot of your life at work, meaning often your colleagues’ become friends, and weencourage that. We want our employees to build close relationships across allteams.
• Ensuringall our guests have a memorable experience.
• We are oneteam, so we will all muck in from time to time, helping each other acrossdepartments.

Work/life, or as it should be called life/work balance is important to us all, so we will always try to be fair with our rotas. We just ask that you can be flexible with us, so we can be flexible with you in return.

Tosay thank you, we have many perks:

• Competitivepay – We are proud that everyone who joins our group gets a competitive arate of pay, irrespective of age, plus you get service charge and tips ontop.
• Treatyourself once in a while with lots of retail and hospitality perks throughour Perkbox platform.
• Excellentdiscounts across our family of hotels – you will be entitled to 25% offfood & beverage in our hotels plus we offer an amazing staff rate of£25 B&B per person across the group & your friends and family getspecial rates too.
• Weunderstand it’s OK not to be OK, so we offer an externally runconfidential helpline for any support you require about anything you mightneed as part of our Employee Assistance Programme.
• Wesustain you physically too, meals when you are on duty are free.
• To bethe best version of yourself, we encourage our teams to be curious.Everyone can learn and develop - our development pathways are unique to usand are the best in the business.
• Weprovide lots of opportunity to progress and move up – we have madehundreds of internal promotions, including to General Manager level.
• Welike to say a special thank you for every year you are with us - ourmilestone awards include Champagne, afternoon tea, or dinner for you andsomeone special. When you reach the big milestones, you receive extraspecial gifts on top like longer hotel stays, extra days off and a uniquegift especially chosen for you.

About ourfamily of hotels

We bring afamily of hotels together under one roof, ready to welcome guests with openarms, warm hearts and experiences that are simply memorable.

Each of ourhotels are unique, individual, and quirky in personality. Quality isfundamental to everything we do, and it is the simple things that matter. Webelieve everyone should feel included, special and welcome, and that applies toour team and our guests.

We havevery unique hotels in very special locations, from the award winning GidleighPark in Devon, the 900-year-old Amberley Castle to our cool city centre AbodeManchester set in a 19th century textile factory, two minutes from Piccadillytrain station – to see the whole group, take a lookherewww.brownswordhotels.co.uk

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