F&B Assistant

ATG Entertainment Limited; Tees Valley; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Health and safety training

Job summary

ATG Entertainment Limited is seeking a Casual Food and Beverage Assistant for Stockton Globe to support hospitality across events, VIP rooms and back-of-house operations. You will join a dynamic team in a live venue environment, delivering great service and helping to drive sales while adhering to safety policies.

Your role involves welcoming guests, upselling food and drinks, and working flexibly across mornings, afternoons, evenings and weekends at Stockton Globe.

Qualifications

• Customer service experience preferred.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced live events environment.

Responsibilities

• Greet and engage with customers, ensuring they feel welcomed and valued.
• Deliver high-quality service and food & beverages.
• Work with the team to maintain a friendly, safe venue environment.
• Stay updated on venue shows, products, and promotions to make recommendations.
• Proactively upsell food and drinks and help exceed sales targets.
• Recognise and mitigate risks to health, safety, or security.
• Follow Risk Management policies and operate both collaboratively and independently.
• Assist with Deliver at Seat (DAS) during intervals, including moving around the theatre and stairs.

Job description

Casual Food and Beverage Assistant - Stockton Globe

You’ll report to the Food and Beverage Manager, or their Deputy/Supervisor. The focus of this job role will be to work within the Globe supporting all events, VIP room and back of house hospitality.

Please note, your role may involve working with children or vulnerable people.

Stockton Globe

The Globe is the largest venue between Leeds and Newcastle focusing on Live Music and Comedy.

Key responsibilities

• Greet and engage with customers ensuring they feel genuinely welcomed to the venue and treated appropriately as an important and valued customer.
• Deliver excellent service and quality food and beverages.
• Work with team members to create a friendly and welcoming environment and culture.
• Maintain up to date knowledge of the venue, current and upcoming shows, products and other information relevant to customers and to recommend additional products and services as appropriate.
• Proactively suggest and upsell food and beverages products.
• Know and understand our sales targets and to work to exceed them.
• Proactively identify risks to customer or staff health, safety or security and take appropriate actions to keep everyone safe.
• Ensure company Risk Management policies and guidance are complied with.
• Work collaboratively as a team member, working well with others to ensure all required tasks are completed, and work independently.
• Proactively identify tasks which need to be done and take responsibility for completing them.
• You will help with our DAS service (Deliver at Seat) during the interval. This involves knowing your way around the theatre and taking the customers delivery to their seats. Please be mindful this involves a quick service and going up and down stairs.

Your skills, qualities, and experience.

If you have many of these criteria, we encourage you to apply, and welcome transferable skills from other industries or backgrounds. All relevant training will be provided.

Essential

• Understand the impact of the role on the customer experience and its importance to the company.
• Have a great work ethic and care about quality.
• Be observant and focussed on the customer.
• Have the enthusiasm for / interest in the theatre or live entertainment.
• Relate well to others.
• Communicate effectively.
• Be confident, proactive, decisive and get things done.
• Think creatively.
• Be flexible and reliable with working hours; varied hours will include mornings, afternoons, evenings and weekends.
• Have ambition and drive.
• Have a flair for sales.
• Have the ability to remain flexible and calm when working under pressure and within time constraints.
• Have strong teamworking skills and proven ability to co-operate and compromise with other members of the team.
• Be Customer service driven.
• Have working knowledge of health & safety practices and policies.
• Have an understanding of equal opportunities and appreciation of workplace diversity.
• Customer service experience.

Desirable

• Hold a relevant First Aid Qualification.
• Have a Food Hygiene (Levels 2/3) qualification.
• Have experience with working in a large event setting.
• Have experience working within a catering or food-based environment.
• Bar experience working in a fast-paced environment.

About Us - Our values

ATG Entertainment’s values set the tone for how we work, how we treat one another, and the culture we continue to build across the UK and the wider organisation.

• THRIVE doing what we love (with passion and dynamism)
• CONNECT through every act (with collaboration and kindness)
• DARE to do different (with curiosity and courage)
• PERFORM at our best (with customer focus and ownership)

Our culture

You’ll help us uphold a positive culture around meeting our obligations, by having a positive attitude to health and safety, legal and insurance requirements and take care to understand our policies and procedures.

We are all expected to participate actively in the life of the company, and opportunities will arise for you to collaborate with others across the business. Everyone at ATG Entertainment is expected to be flexible and adapt as the needs of the business change, taking on new or different responsibilities as the need arises.

Our Corporate Social Responsibility pillars

Everyone at ATG Entertainment is expected to play their part in achieving our goals and upholding our Corporate Social Responsibility priorities:

• Inclusion: Committing to creating and upholding a positive, inclusive culture that nurtures potential and supports well-being.
• Sustainability: Playing your part in reducing our environmental impact and finding more sustainable ways of working.
• Next Generations: Encouraging the next generation in live entertainment by contributing to our outreach and training programmes, including mentoring students and trainees, and supporting our Creative Learning and Community Partnerships work.

Our Inclusion, Diversity, Equity and Access Mission Statement - A Stage for Everyone

Our stages are a platform for compelling stories – stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are passionate about the pursuit of true diversity and equality. We strive to make our venues beacons of these ideals in our communities. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves. At ATG entertainment, we provide a stage for everyone.

We recognise that we do not have all the answers; but we strive to listen, to learn and to change in order to ensure ATG Entertainment becomes a truly inclusive organisation. We therefore welcome and encourage applications from individuals from the widest possible range of backgrounds and particularly welcome applications from those currently underrepresented in our workforce.

We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.

If you’d like to discuss accessibility prior to applying, please email [e-mail] for a confidential discussion.